Frequently Asked Questions

  1. How long will it take to receive the Interlibrary Loan materials that I have requested?
  2. Why is my request cancelled?

How long will it take to receive the Interlibrary Loan materials that I have requested?

  • Delivery time of the requested materials depends on the lending libraries' ability to supply the materials, as well as the methods of delivery.
  • For the majority of items immediately obtainable from other UGC libraries, the average time to receive materials is 4-6 working days for loans and 2-3 working days for photocopies. Some materials may take longer for a variety of reasons.
  • Items that are not held locally may take longer to obtain.

Why is my request cancelled?

Possible reasons for cancellation of requests (including but not limited to):
  • The item cannot be located from our interlibrary loan partners
  • The item is checked out at the lending library or not found on the shelf
  • The item is in a non-loanable format (e.g., eBooks and AV materials)
  • The item is not lendable in accordance with the policies of the lending library
  • Violation of copyright restrictions
  • Suspension of borrowing privileges due to unpaid fines or bills