Frequently Asked Questions
- How
long will it take to receive the Interlibrary Loan materials that I have requested?
-
Why is my request cancelled?
How long will it take to receive the Interlibrary Loan
materials that I have requested?
- Delivery time of the requested materials depends on the lending libraries' ability to supply the materials, as well as the methods of delivery.
- For the majority of items immediately obtainable from other UGC libraries, the average time to receive materials is 4-6 working days for loans and 2-3 working days for photocopies. Some materials may take longer for a variety of reasons.
- Items that are not held locally may take longer to obtain.
Why is my request cancelled?
Possible reasons for cancellation of requests (including but not limited to):
- The item cannot be located from our interlibrary loan partners
- The item is checked out at the lending library or not found on the shelf
- The item is in a non-loanable format (e.g., eBooks and AV materials)
- The item is not lendable in accordance with the policies of the lending library
- Violation of copyright restrictions
- Suspension of borrowing privileges due to unpaid fines or bills