Ask a Librarian

Ask a Libarian

Submit Your Question(s)

About the Service

Use this service to submit an email inquiry to the CityU Library team. Inquiries will be acknowledged within one working day, and most questions will be answered within that time (excludes weekends and public holidays).

If you need a quicker response, please visit or call the Reference Desk during service hours at 3442-6415.

Subject Librarians

Subject Librarians provide subject-specific support, advice and services to CityU staff and students. They are the primary point of contact between CityU departments/colleges/schools and the Library. They are responsible for information literacy instruction, teaching and research support, and reference consultation.

Subject Librarians are available via phone and email, or via appointment to discuss research or teaching needs in detail.

Contact a Subject Librarian

Instruction on Authentication

Authentication is required to access the Ask a Librarian Online Form. You need to enter the following in the authentication form:

  • Your CityU ID Number
  • Your Library PIN (The PIN is the password that you use for viewing your circulation record in the CityU Library Catalogue.)

If you have forgotten your Library PIN, you can reset your PIN online. If you continue to have difficulties, contact the Circulation Counter in person for help.

If you haven't created your PIN before, leave the field "your PIN" blank. Then press the button "Submit". You will be presented another form where you can create your PIN. Once you have created your PIN, take good care of it! It will be needed when you want to access some of the Library online forms, to view your own circulation record in the CityU Library Catalogue, and to remotely access Library-subscribed web-based resources.

Submit Your Question(s)