Frequently Asked Questions

Access to Collections and Services
Locating Materials
      Locating Law Materials
Circulation of Library Materials
E-Journals
Others

Access to Collections and Services

• Who may use the CityU Library?
• I am not affiliated with the CityU, can I come in to use the Library?
• I am a graduate of the CityU, can I use the Library?
• Can I access other UGC libraries?

Locating Materials

• How to find Library materials?
• How to find books on a topic?
• How to find a printed journal that I need?
• How to find journal or magazine articles on a particular topic?
• I have a citation of an article in hand, how do I find the full text of the article?
• What databases or e-journals are available?
• How to find newspaper articles?
• How long will the printed newspapers be kept in the Library?
• How to find company information/annual reports?
• How to find materials in Chinese?
• What should I do if the book I am looking for is not on the shelf?
• How to request a book, a bound volume journal or a journal article from the Library Archive?
• Where can I get lecturers' notes and other course materials?
• Where can I find CityU past examination papers?
• Where can I find local university prospectus and calenders?
• How to obtain materials which are not available in CityU Library?
• Where do I return Interlibrary Loans materials?
• How to access the Library Catalogue from home?
• Can I access the Web-based Library-subscribed electronic resources at home?

Circulation of Library Materials

• How many books and media resources can I check out at one time?
• What happens if my books/media resources are overdue or if I lose a book/media resource?
• What are the rates of overdue fines?
• Can I renew book loans without coming to the Library?
• What can I do if the book I need has been checked out by someone else?
• Can I get Library notices via regular mail rather than email?
• When I tried to view my circulation record,  I was asked for a PIN.  How do I get a PIN?
• Can I check out periodicals or reference materials?
• Can I check out audio-visual materials?
• Can I return books borrowed from other UGC libraries to CityU Library?
• Can I return media resources to the bookdrops?
• Which category of students can borrow books from the Library at the Telford Annex?

E-Journals

• Are all journals subscribed by the Library available electronically?
• Are e-journals exactly the same as their print counterparts?
• Are there any journals available in electronic form only?
• How do I know whether a journal is available electronically?
• Why is registration required for some journals but not the others?
• What to do if additional software is required to view the full text?
• Can I access e-journals off campus?

Others

• What are the current Library opening hours?
• How to log in to the public workstations inside the Library?
• How do I get to the Library if I am on wheel chair?
• Is there any coin-operated photocopier in the Library? Is there any change service?
• Can I use Octopus cards in the Library to do photocopying?
• Where can I revaluate my photocopier cashcard?
• Are there any photocopiers in the Law Section?
• What facilities are available to users with disabilities?
• Can I send emails at public workstations in the Library?
• Is there any workstation in the Library installed with common software for me to work on my assignments?
• Can I use mobile phone/pager inside the Library?
• If my question has not been answered in this FAQ list, whom can I consult?