Service Counters

Circulation Counter Virtual Instruction and Reference Help Desk
IT Help Desk

Notes :

  1. Users may report any apparent malfunction of the copiers to the appropriate counters as indicated on the copiers.
  2. Users may report "lost and found" to the nearest counter. However, it is advisable to report also to the Security Counter as all the found items will be sent to the Security Counter on the same day.

Counter Services

Main Services Provided by the Circulation Counter

  • Enquiry :
    Enquiries about borrowing, course reserves, Library Cards, Interlibrary Loan Services, facility booking, Electronic ID issues and other circulation-related services.
    Telephone enquiry: 3442-8316
  • Borrowing & Return :
    Borrowing and return of circulation books (including HKALL & ILL), accompanying materials, library resources requested from Shatin Storage, Closed Access materials, Curriculum Collection materials and other media resources reserved for specific courses.
  • Facility Booking :
    Single/double Study Carrels are available for booking to staff and students of programmes leading to CityU awards. Bookings should be made online via the Library Facilities Booking System.
  • Library Cards & Membership :
    Application of Alumni Library Services, CityU spouse loan privileges and Friends of the Library Cards and Reader's Cards. Collection of JULAC Library Cards (online application only).
  • Interlibrary Loan Services (ILL) :
    Submission of ILL requests, collection and return of ILL materials, enquiries about the status of ILL requests, etc.
  • UGC Book Return :
    Returning of books borrowed from other UGC libraries with CityU-issued JULAC cards.
  • Forms Available :
    Semi-closed Reserve Book Request Form, Closed Access Collection Request Form, Reservation of Media Resources for Class Use Request Form, Spouse Loan Privileges Application Form, Interlibrary Loan Request Forms, UGC Book Return Form, Loss/Replacement of Library Card Form, Library Recommendation Form, Departmental Photocopying Request Forms, Special Collections & Archives Request Form.

Main Services Provided by the IT Help Desk

  • Enquiry :
    Information enquiries related to the use of PC workstations in the Oval and the Information Space, fast printing services, and standalone databases. Assistance and inquiry about the use of facilities and equipment inside the CREATE!, CAVE, and Special Education Needs Rooms can also be directed to this counter.
    Telephone enquiry: 3442 6963
  • Oval and Information Space workstations :
    Current CityU staff and students can use the PC workstations by logging in with their CityU Network Connection Account (i.e. the CityU Electronic ID for logging in to PC workstations at CSC).
  • Facility and Equipment Booking :
    Advance booking for selected PC workstations, 3D Printers, 3D Scanners, the Laser Cutter, CAVE, Group Study Rooms, etc., is available to eligible students via the Library Facilities Booking System.

Main Services Provided by the Virtual Instruction and Reference Help Desk

  • Instruction and Reference Services :
    Assist users who need help with library services and library resources for teaching, learning and research.
  • Using the service:
    in the Library
    outside the Library.
  • Telephone enquiry: 3442-8395