Health & Insurance

Insurance is Mandatory

Non-local students are required to have suitable and adequate insurance for the entire period of their study at City University of Hong Kong (CityU). The insurance should cover but not limited to travel, personal accidents, medical expenses (accident and non-accident), hospitalisation and emergency evacuation/repatriation. Students are advised to take out a travel and medical insurance policy before departing for Hong Kong.

If you do not have your own insurance coverage before coming to Hong Kong, or if you wish to buy additional insurance, you may enrol in the CityU-contracted insurance plan. The CityU-contracted insurance plan is available to all non-local students, and it provides relatively basic coverage such as personal accident and medical benefits.

Please note that the CityU-contracted insurance plan does not include general medical consultation/outpatient coverage. Students holding a Hong Kong Identity Card are eligible to use public hospital services at the local rates. Besides, the Young Chung-Yee Health Centre provides general medical consultation services to students on a fee-paying basis.

If you wish to secure all-round protection, you should purchase an insurance policy on the market that will meet your personal needs.

CityU-contracted Insurance Plan


The premium of the CityU-contracted insurance plan for non-local students admitted in Semester B/Summer, 2019-20 is HK$185.

Apart from the basic package, you may opt for additional protection at your own discretion. Voluntary Top-Up Plan is available for an additional premium HK$1,219. New students admitted in Semester B, 2019-20 who would like to enrol into the Voluntary Top-Up Plan will have to contact GEO via by 1st February 2020.

  • Basic Package Premium: HK$185
  • Top-Up Package Premium: HK$1,404 (HK$185 + HK$1,219 for Top-Up)

    Note: Insurance terms, conditions and premium of the insurance plan are subject to annual review without prior notice.

    Declaration on Insurance Agreement

    All new non-local students are required to indicate their insurance enrolment decision during the online pre-enrolment process, whether they wish to enrol in the insurance plan or not. Continuing students will be asked to indicate their insurance enrolment decision through Administrative Information Management System (AIMS) before the start of each academic year.

    For students who agree to enrol in the insurance plan, no advance payment of the premium is necessary. The premium will be charged to your student account. You will receive a payment notice within one month after enrolment. Please settle the payment before its due date to avoid surcharges and penalties. Students who do not pay the agreed insurance premium by the payment due date, the University may set a financial hold. No transcript or certificate will be issued until the amount is paid in full.

    Insurance Claim

    Insurance claim shall be made to the insurer(s) directly.

  • For claims and enquiries of the basic package, please click here.
  • For claims and enquiries of Voluntary Top-Up Plan, please click here.

    Remarks: Please include your corresponding address on an empty space on the medical claim form to expedite the claim process.


    Please contact the respective administrators below depending on the nature of your enquires. In short, basic package covers BOTH medical and personal accident insurances and are administered by different parties.
      Medical Insurance Personal Accident
    Policy number GM88000993 10-19-PG002542(0007)
    Hotline +852 3187 6831 +852 3187 6829
    +852 3187 6832
    Email A&

    Claim Form
    Mailing Address

    Assicurazioni Generali S.p.A.
    21/F, Cityplaza One, 1111 King’s Road,
    Taikoo Shing, Hong Kong
    Attn: EB Claims Department
    Assicurazioni Generali S.p.A.
    21/F, Cityplaza One, 1111 King’s Road,
    Taikoo Shing, Hong Kong


    It is in your best interests to obtain and maintain suitable insurance coverage throughout the period of your study in Hong Kong. Failure to do so may put your well-being at risk. The University and its staff are not liable for any loss, damage or injury, cost or expense arising from your failure to maintain adequate insurance.