Login Help


Having problems logging in?

If you have trouble logging in the e-Portal, the hints below may help.

For Student:

  • Have you done Pre-enrolment?
    (Note : EID Activation is part of the Pre-enrolment process)
  • Have you forgotten your Electronic ID? If yes, you have to go to CSC Service Counter (CSC Teaching Studio Area located on 4/F, AC2) in person with you Student ID Card to retrieve it.
  • Have you forgotten your password?

For Staff:

  • Have you activated your Electronic ID?
  • Have you forgotten your Electronic ID? If yes, you have to go to CSC Service Counter (CSC Teaching Studio Area located on 4/F, AC2) in person with your Staff ID Card to retrieve it.
  • If you have forgotten your password, you can either:
    • go to CSC Service Counter in person with your Staff ID Card to reset it, a new password will be given to you immediately; or
    • ask the General Office of your department to raise a CSC Work Request to reset the password. The new password will be sent to the requester by email and then pass to you when the request is completed. For security reason, you are recommended to change your password when you receive the password from General Office.

For Alumni:

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When are the scheduled maintenance times for e-Portal/Blackboard?

Please refer to the Maintenance Schedule for details.

What web browsers are supported?

Blackboard Learn Release 9.1 SP11 is tested with a variety of technologies.

Certified: Fully supported technology with highest level of testing before release.
Compatible: Fully supported technology with minimal level of testing before release.
Unsupported: Unsupported technology because it is either impossible or not tested.
Provisional: (Client Technologies ONLY) future technologies considered supported by Blackboard Support.

Microsoft Windows

Internet Explorer 10 Internet Explorer 9 Internet Explorer 8 Firefox ESR1 Firefox (Final Release Channel)2 Chrome (Stable Channel)3
Windows XP (32-bit) Unsupported by Microsoft Unsupported by Microsoft Compatible Certified Compatible Compatible
Windows Vista (32-bit) Unsupported by Microsoft Certified Compatible Certified Certified Compatible
Windows Vista (64-bit) Unsupported by Microsoft Compatible Compatible Certified Compatible Compatible
Windows 7 (32-bit) Provisional Certified Compatible Certified Certified Certified
Windows 7 (64-bit) Provisional Certified Compatible Certified Certified Certified
Windows 8 (32-bit) Compatible Unsupported by Microsoft Unsupported by Microsoft Certified Certified Certified
Windows 8 (64-bit) Certified Unsupported by Microsoft Unsupported by Microsoft Certified Certified Certified

Apple Mac OS

Safari 6.0.1 Safari 5.1 Safari 5.0 Safari 4.0 Firefox ESR1 Firefox4 (Final Release Channel)2 Chrome (Stable Channel)3
Mac OSX 10.6 Unsupported by Microsoft Certified Certified Compatible Certified Certified Certified3
Mac OSX 10.7 Certified(10.7.5) Certified Unsupported by Microsoft Unsupported by Microsoft Certified Certified Certified3
Mac OSX 10.8 Certified(10.8.2) Certified Unsupported by Microsoft Unsupported by Microsoft Certified Certified Certified3


1Firefox ESR is a release of Firefox intended for groups who install and maintain the desktop environment in large institutions. More information is available at http://www.mozilla.org/en-US/firefox/organizations/.
2The Firefox Release Channel is the fully tested version by Mozilla and intended to be the most stable. This channel is updated roughly every six weeks. More information is available at http://blog.mozilla.com/blog/2011/04/13/new-channels-for-firefox-rapid-releases/.
3The Chrome Stable Channel is the fully tested version by Google and intended to be the most stable as the name implies. This channel is updated roughly every 2-3 weeks for minor releases and 6 weeks for major releases.More information is available at www.chromium.org. Chrome users on Mac OS who have updated Java on their system to Java 7 will no longer be able to access Java applets - this will result in the loss of some Learn capabilities such as the Math Editor due to the incompatibilities between Chrome and Java 7. Although not recommended due to security vulnerabilities, you can restore Java version 6 to continue using Chrome.
4Firefox 8 and Mac OS are not compatible with the drag and drop functions on Blackboard Learn.

  • Blackboard strives to make all its products as accessible as possible.  JAWS for Windows 11 and 12 were used during accessibility testing.
  • Blackboard Learn requires the latest version of Sun JRE 7. JRE 6 may work, but could result in unexpected behavior. The JRE can be downloaded from http://www.oracle.com/technetwork/java/javase/downloads/index.html.
  • The following technologies are not supported:
    • Internet Explorer 6, 7
    • Firefox 1.x, 2.0, 3.0, 3.5, and 3.6
    • Safari 2.0, 3.x and any version on Windows
    • Windows XP 64-bit
    • Mac OSX 10.3, 10.4, 10.5
    • Java 5, although it may continue to work

Notes: The above information was courtesy of the article "Release 9.1 SP11 Supported Browsers" 
https://help.blackboard.com/en-us/Learn/9.1_SP_10_and_SP_11/Administrator/001_Release_Notes_and_Technical_Details/020_SP_11_Release_Notes/Supported_Browsers
on the Official Blackboard Help website as of Mar 2013.

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