Login Help

• Having problems logging in?
• When are the scheduled maintenance times for e-Portal/Blackboard?
• What web browsers are supported?

Having problems logging in?

If you have trouble logging in the e-Portal, the hints below may help.

For Student:

• Have you done Pre-enrolment?
  (Note : EID Activation is part of the Pre-enrolment process)
• Have you forgotten your Electronic ID? If yes, you have to go to CSC Service Counter (located on 2/F, Academic 1) in person with you Student ID Card to retrieve it.
• Have you forgotten your password?

For Staff:

• Have you activated your Electronic ID?
• Have you forgotten your Electronic ID? If yes, you have to go to CSC Service Counter (located on 2/F, Academic 1) in person with your Staff ID Card to retrieve it.
• If you have forgotten your password, you can either:
  • go to CSC Service Counter in person with your Staff ID Card to reset it, a new password will be given to you immediately; or
  • ask the General Office of your department to raise a CSC Work Request to reset the password. The new password will be sent to the requester by email and then pass to you when the request is completed. For security reason, you are recommended to change your password when you receive the password from General Office.

For Alumni:

• Have you forgotten your Electronic ID? If yes, you can contact Alumni Relations Office by phone (3442 6075) or by email (aro@cityu.edu.hk).
• Have you forgotten your password?

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When are the scheduled maintenance times for e-Portal/Blackboard?

Please refer to the Maintenance Schedule for details.

What web browsers are supported?

Blackboard™ Learn Release 9.1 SP6 (9.1.60230.0) is tested with a variety of technologies.

Certified: fully tested and supported.
Compatible: partially tested but should function properly.
Provisional: future technologies considered supported by Blackboard Support.
Unsupported: either impossible or not tested.

Microsoft® Windows® Operating System

Apple® Mac OS® Operating System

• Blackboard strives to make all its products as accessible as possible.  JAWS for Windows 11 and 12 were used during accessibility testing.
• Blackboard Learn requires the latest version of Sun JRE 6. The JRE can be downloaded from http://java.sun.com/javase/downloads/index.jsp.
• The following technologies are not supported:
  • Internet Explorer 6 and Internet Explorer 7
  • Firefox 1.x, 2.0, 3.0, and 3.5
  • Safari 2.0, 3.x (or any version on Windows)
  • Mac OS X 10.4 "Tiger"
  • Java 5
• Internet Explorer 8 and Internet Explorer 9 are tested in Standards Mode.  Some known issues can be resolved by using Compatibility Mode (emulates IE7 behavior).
• Both Google Chrome and Mozilla Firefox have moved to a rapid release cycle. At the time of testing, Chrome 10.0 and Firefox 4.0 were the latest available versions. Since then, new stable versions have been released and widely adopted. Blackboard is supporting all newer stable versions of Chrome and Firefox.

Notes: The above information was courtesy of the article "Release 9.1 SP6 Supported Browsers & Operating Systems"  http://kb.blackboard.com/pages/viewpage.action?pageId=72810639 on Blackboard Knowledge Base website as of Jun 2011.

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