Phasing out of General-purpose UNIX on Solaris

The General-purpose UNIX on Solaris (also known as was set up a decade ago to give colleagues access to the UNIX environment.  With general availability of Linux operating systems and the support for installing a Linux distribution under the Windows 10 environment, the service demand has been extremely low.  To better utilize the university resources, the Computing Services Centre (CSC) will retire this service on 31 July 2020.  Users are advised to transfer their old data to their machine before the retirement date. 

Should you require any assistance, please contact the CSC Service Desk


Zoom - Waiting Room Feature

Zoom recently made the “waiting room” feature the default option, which will put participants in a waiting room until the host admits them into the meeting. 

You are reminded to review your settings to avoid unexpected changes.

To review your settings, please follow the steps below:  

  1. Login to
  2. Click Sign In, and enter your CityU EID

  3. Click Settings
  4. In “Meeting” section, scroll down to “Waiting room setting”:  

If you require any advice or assistance, please contact the CSC Service Desk at 3442 8340 or email to


Pilot Virtual Private Network (VPN) Service Announcement

In an effort to improve online learning/exam experience in Mainland China, the Computing Services Centre (CSC) has set up a new virtual private network (VPN) service via a network operator in China.  Upon connection, you could gain access to Canvas and Respondus Monitor with a dedicated bandwidth shared by CityU colleagues.

This service is currently at pilot stage and it will be available until end of July for students residing in China during the online teaching and learning period as well as staff who frequently travel to Mainland China.  If you require such service, you may contact the CSC at 3442-8340 or email to to sign-up for such service.  Detailed instructions will be sent to you upon successful registration.


Centralized High Performance Computing (HPC)

To better utilize university resources, the University management has decided to set up a centralized HPC cluster under CSC’s management.  The centralized HPC is available for all departments, supporting teaching, learning and research needs. 

Along the line of this direction, some HPC facilities previously acquired by departments (with around 1,600 CPU cores, 12 double-precision and 8 single-precision GPU cards) are now managed by the CSC.  On top of this, new HPC facilities will be put in place in July 2020 which will increase the computational power to around 500 teraflops for CPU and 400 teraflops for GPU. 

Interested parties may contact the CSC at to indicate their needs and provide the list of desired applications.  The CSC will help evaluate if the applications can be run on the HPC environment.


Temporary Access to Adobe Creative Cloud Desktop Apps

Your Adobe Creative Cloud at-home Access Is Ready  

To facilitate work from home and online learning, please be informed that all CityU students and staff have been given the temporary access to Adobe Creative Cloud Desktop Apps. Please note that this temporary access is available from 1 April 2020 to 31 May 2020. You may visit for more information.

Instructions for downloading and installing Adobe Creative Cloud
  1. Download Adobe Creative Cloud Desktop App from
  2. Install the App on your device
  3. Enter your Email address in the format of (NOT email alias, without "-c"; or "my") and click Continue
    Temporary Access to Adobe Creative Cloud Desktop Apps
  4. Sign in with your EID and password

  5. Click Install in Creative Cloud Desktop App to install app on your device

Should you require further assistance, please feel free to contact our Service Desk at 3442 8340.


Best Practices to Lower Your Personal IT Security Risks

Use of computer hardware and software carries inherent risks related to data privacy and security, data theft, and malicious changes to hardware or software.   To minimize personal risks, users are reminded to update their computer operating systems and applications, as well as mobile apps, to the latest compatible version so as to minimize vulnerabilities and achieve the highest level of protection.

You are advised to:

  • Update your software, web browsers and operating systems to the latest available compatible version;
  • Remove software that you no longer use in your computing devices;
  • Apply security patches to your software once they become available;
  • Avoid clicking on pop-ups, unknown emails, and dubious links;
  • Use strong passwords;
  • Enable firewall protection and install anti-virus software at work and at home;
  • Connect to trusted networks and secure Wi-Fi only;
  • Protect your data and backup your files;
  • Keep abreast of new IT developments by seeking education and training, and
  • Encrypt sensitive data when placing it on removable storage (e.g. USB sticks).

If you are conducting online meetings, you are also reminded to:

  • Password protect the meetings, and provide meeting passwords only to authorized users;
  • Require participants to login;
  • Reject anonymous users or require them to first stand-by in a “waiting room”;
  • Manage access to shared meeting content;
  • Chat mindfully and never share sensitive information in meetings until you are certain who is in attendance;
  • Avoid sharing files or clicking links in chat rooms;
  • Disable unnecessary features;
  • Lock your meeting (as host), if feasible, once all attendees have joined.

If you require any advice or assistance in updating your system, please contact the CSC Service Desk at 3442 8340 or email at