Computer Courses for Staff in September and October 2018

The Computing Services Centre (CSC) is pleased to present herewith a list of computer training courses for the months of September and October.

Course Date Course Title Suggested Lynda.com Online Course
12 & 19 September 2018
Visual Design for PowerPoint Presentations PowerPoint: Using Photos and Video Effectively for Great Presentations
26 September & 03 October 2018
Microsoft Excel 2016 - Advanced Excel 2016: Advanced Formulas and Functions
10 October 2018 How to Practise Safe Computing Securing Microsoft Office Files
Securing Your Mobile Device
12 October 2018 Data Collection & Sharing Made Easy Using SharePoint SharePoint Online Essential Training
24 & 31 October 2018 Adobe Photoshop CS6 - Introduction Photoshop CS6 Essential Training

Should you be interested, please register through AIMS.  For details of the application procedures and admission guidelines, please visit the CSC Web. Alternatively, you may access similar Lynda.com online courses anytime and anywhere by logging into your CityU Lynda.com account.

Beware of Scam Email

The Information Security Unit of Office of the Chief Information Officer reminds you to be on the alert when responding to suspicious emails.

  • Be wary of any unsolicited email offers or requests.
  • Any online offer that appears too good to be true is likely an attempt to scam you.
  • If you receive a message from a friend or colleague asking for money, always confirm its authenticity via a different communication channel.
  • Be highly suspicious of any requests to disclose your passwords or personal information.
  • Do not let yourself be intimidated into rash actions by online threats. Scammers are often pushy as time is not on their side.

Keep in mind that most online scams are well documented and can easily be recognized via an Internet search.  If in doubt, verify!

You may also visit 'Fight Scams Together' - an integrated platform of the Hong Kong Police for more information:

https://www.police.gov.hk/ppp_en/04_crime_matters/ccb/fst.php

Report Suspicious Malicious Software AT ONCE to Help Stop the Spread

Malicious software (including computer viruses and ransomware), like a chameleon, is good at disguise. Hidden behind a harmless looking email or webpage, it will attack your PC or mobile device once you fall prey to it. Unfortunately, users sometimes hesitate to seek help when they suspect their PCs to be compromised. And while they consider what to do next, their PCs may already infect others, or open up a “backdoor” for hackers to target other computers on the network. The result can be disastrous. Hence, if you suspect your PC to be hacked or infected, please report the incident AT ONCE to the CSC Help Desk at 3442 7658 or to reportspam@cityu.edu.hk (with full email header). You can help yourself, keep the University safe, and possibly even allow us to catch a hacker in the act.

Please refer to ”Safe IT at CityU” on best practice for staying on-line.

Projection of mobile device in Lecture Theatres and Classrooms

We are pleased to inform you that effective from Semester A 2018, you can wirelessly project and share the screen of your mobile devices (e.g. smart phone, tablet PC, etc.) in lecture theatres and classrooms via Mirroring360, a software that enables screen mirroring and screen sharing. You may refer to the FAQs at https://www.cityu.edu.hk/csc/deptweb/support/faq/faq_mirroring360.htm for setup instructions.

Should you have any suggestions or require any assistance, please email to helpdesk.csc@cityu.edu.hk or call the CSC Classroom Support at ext. 8341.

New Opening Hours of CSC Help Desk & Service Counter

With a view to better meet the University community’s demands for IT support and services, with effect from 3 September 2018, the opening hours of CSC Help Desk and Service Counter will be aligned as follows:

Monday to Friday – 8:30 to 22:00
Saturday & Sunday – 9:00 to 17:00
Public Holiday – closed

The opening hours of CSC Teaching Studio Areas will remain unchanged from 08:30 to 23:00. You are also welcome to contact us via email at helpdesk.csc@cityu.edu.hk at any time. We endeavour to respond to you as soon as we can.

Please Tell Us If You No Longer Need a Booked CSC Teaching Studio

The teaching studios in the Computing Services Centre have always been under great demand. For better use of University resources and for the benefit of those staff and students who may still wait for these rooms, please kindly cancel your booking as soon as you know that you no longer need a previously booked CSC teaching studio. Cancellations can be made through the CSC Teaching Studio Booking System or through our staff at the Service Counter in the CSC Teaching Studio Area. All cancellations can be made at least one day in advance.

If you have any enquiries, please contact the CSC Service Counter at 3442 8340.

Illegal Storing or Sharing Activities of Copyrighted Materials - Your Personal Liability

The entire CityU community is reminded of the University's commitment to the protection of intellectual property and copyrighted material. When it comes to illegal downloading, storing or sharing of digital materials - whether music, video, text, or picture - the University imposes its own penalties on anyone who is found to be using CityU facilities or the campus network for such purposes.

Moreover, organisations hired by the copyright owners are aggressively searching for copyright violators on the Internet and will take independent legal action against such violators. Peer-to-peer file sharing activity using the campus network is easily subject to their scrutiny. Many past legal actions by these organisations have resulted in successful imposition of substantial monetary penalties on violators.

Please be aware that these organisations not only target the individuals engaged in the violations but also the University if it has not shown diligence in curbing these violations. The University has no way but to cooperate fully with any law enforcement agency requesting the names of individuals who use University resources to share copyrighted materials illegally.

Anyone who uses University facilities for copyright violation inevitably exposes both themselves and potentially the University to legal action. Consequently, to protect yourself and the University, make sure not to engage in illegal downloading, storing or sharing of copyrighted materials.

Reminder for Properly Handling Removable Storage Devices (RSD)

Making regular backup copy of your electronic file/data to removable storage devices (RSDs, e.g. USB drive, external hard disc etc.) is recommended as part of good data management. RSDs are handy but more vulnerable than other types of fixed storages as they are susceptible to loss and damage.

To minimize any possible mishap, it is highly recommended that you follow the general practice below to protect your data when using RSD:  

  1. Always encrypt the data inside the RSD containing sensitive information (please refer to the “Encryption for Information Protection” page for more information).
  2. Keep multiple copies of your data. Always have another backup copy besides the one stored in the RSD.
  3. Always follow the correct procedures as stipulated by the manufacturers of both the RSD and the computer as well as by the operating system under which the RSD will be used when inserting or removing your RSD into or from the computers to prevent data corruption.
  4. When working on a secured PC in an open office environment, remember to remove and retrieve your RSDs after finishing your job there.
  5. Avoid using public computers when your RSD contains sensitive data, since the security protection environment of public computers is unknown.
  6. Sometimes, it is unavoidable to use a RSD with a public computer. In that case, ensure that the RSD does not contain any sensitive data. Always freshly re-boot public computers or others’ computers and immediately scan for viruses when in doubt prior to inserting your RSD. This will minimize the chance of your data in the RSD being infected by viruses hidden in these computers’ memory. Never assume these computers to be “trustworthy”. If you don’t have the time or chance to pre-scan the computer, you should scan your RSD before using it on another computer.

If you need more assistance on handling RSDs, please feel free to email us at csc@cityu.edu.hk.