Beware of Scam Email

The Information Security Unit of Office of the Chief Information Officer reminds you to be on the alert when responding to suspicious emails.

  • Be wary of any unsolicited email offers or requests.
  • Any online offer that appears too good to be true is likely an attempt to scam you.
  • If you receive a message from a friend or colleague asking for money, always confirm its authenticity via a different communication channel.
  • Be highly suspicious of any requests to disclose your passwords or personal information.
  • Do not let yourself be intimidated into rash actions by online threats. Scammers are often pushy as time is not on their side.

Keep in mind that most online scams are well documented and can easily be recognized via an Internet search.  If in doubt, verify!

You may also visit 'Fight Scams Together' - an integrated platform of the Hong Kong Police for more information:

https://www.police.gov.hk/ppp_en/04_crime_matters/ccb/fst.php

Report Suspicious Malicious Software AT ONCE to Help Stop the Spread

Malicious software (including computer viruses and ransomware), like a chameleon, is good at disguise. Hidden behind a harmless looking email or webpage, it will attack your PC or mobile device once you fall prey to it. Unfortunately, users sometimes hesitate to seek help when they suspect their PCs to be compromised. And while they consider what to do next, their PCs may already infect others, or open up a “backdoor” for hackers to target other computers on the network. The result can be disastrous. Hence, if you suspect your PC to be hacked or infected, please report the incident AT ONCE to the CSC Help Desk at 3442 7658 or to reportspam@cityu.edu.hk (with full email header). You can help yourself, keep the University safe, and possibly even allow us to catch a hacker in the act.

Please refer to ”Safe IT at CityU” on best practice for staying on-line.

 

Opening Hours of CSC Facilities and Services

Below are the opening hours of the CSC facilities and services:

1. Teaching Studio (LI-4208 and LI-4400) & Open Access Terminal (4/F of LI, CMC)

08:30 - 20:00

    Other Teaching Studios & Open Access Terminal (5/F of LI)

Closed until further notice

2. Service Desk:  
a. Monday to Friday
b. Saturday and Sunday
c. Public Holiday

08:30 - 21:30
09:00 – 17:00
Closed

3. Classroom Support: 
a. Monday to Friday

b. Saturday and Sunday
c. Public Holiday

0900 – 2130 (teaching/examination period)
0900 – 1830 (non-teaching period)
0900 – 1630
Closed

 

Reminder: End of Support of Microsoft Windows 7

Please be informed that Microsoft (MS) will end the support of Windows 7 after 14 January 2020. No more support and security patches will be provided by MS after that. Without support and security patching, Windows 7 will be vulnerable to hacking activities. To mitigate the potential risks, all Windows 7 machines are required to be upgraded to Windows 10. After the support end date, the Computing Services Centre (CSC) may take actions such as blocking machines from Internet access or disconnecting them from the campus network in order to protect the campus network. 

The CSC is actively working with departments on the upgrade arrangement. As there are more than 2,000 computers still running Windows 7 on campus, you are advised to schedule the upgrade as early as possible via your Departmental Network Administrator (DNA). 

If you have any questions or suggestions about the upgrade exercise, please contact us via the CSC Service Desk at ext. 8340. 

For more information about the system requirements and the new features of Windows 10, please visit Windows 10 specifications on MS’ website.