Malicious software (including computer viruses and ransomware), like a chameleon, is good at disguise. Hidden behind a harmless looking email or webpage, it will attack your PC or mobile device once you fall prey to it. Unfortunately, users sometimes hesitate to seek help when they suspect their PCs to be compromised. And while they consider what to do next, their PCs may already infect others, or open up a “backdoor” for hackers to target other computers on the network. The result can be disastrous. Hence, if you suspect your PC to be hacked or infected, please report the incident AT ONCE to the IT Service Desk at 3442 8340, via email to IT.ServiceDesk@cityu.edu.hk, or through message to Microsoft Teamsor to firstname.lastname@example.org (with full email header). You can help yourself, keep the University safe, and possibly even allow us to catch a hacker in the act.
Please refer to ”Safe IT at CityU” on best practice for staying on-line.
We are pleased to inform you that the IT Service Desk will be moving to the following new address effective from 9 June 2022.
Room LI-4300, 4/F, Li Dak Sum Yip Yio Chin Academic Building
Look forward to seeing and serving you at our new office.
Use of computer hardware and software carries inherent risks related to data privacy and security, data theft, and malicious changes to hardware or software. To minimize personal risks, users are reminded to update their computer operating systems and applications, as well as mobile apps, to the latest compatible version so as to minimize vulnerabilities and achieve the highest level of protection.
You are advised to:
If you are conducting online meetings, you are also reminded to:
If you require any advice or assistance in updating your system, please contact the CSC Service Desk at 3442 8340 or email at IT.ServiceDesk@cityu.edu.hk.