IS4636 - Business Process and Service Management

Offering Academic Unit
Department of Information Systems
Credit Units
Course Duration
One Semester
Exclusive Courses:
Course Offering Term*:
Semester B 2023/24

* The offering term is subject to change without prior notice
Course Aims

This course is designed to introduce to students how business processes are managed using an enterprise-wide scope, how this business process management (BPM) enables enterprises to create value in new and exciting ways, and how information technologies can be applied to master the contemporary challenges of process innovation, agility and sustainability.  Students will learn the tools and technologies involved in the different stages of the business process management life cycle.

Assessment (Indicative only, please check the detailed course information)

Continuous Assessment: 50%
Examination: 50%
Examination Duration: 2 hours
Detailed Course Information


Useful Links

Department of Information Systems