This course aims to introduce students to the basics, tools, and cases of service management, with the goal of equipping them to effectively engage in hands-on innovation across a wide range of public services. Throughout the course, students will develop essential service design skills for working with clients in order to create services for the public good. To facilitate the design of value-added services, the curriculum will cover current and emerging issues in the management of public services, such as assessing service quality, fostering the participation of service users, managing administrative discretion and burdens, and handling service failure and recovery in different settings. By the end of this course, students will possess a comprehensive understanding of the dynamics of public service management and will be well-prepared to apply these concepts in practice.