MS5314 - Service Quality Management

Offering Academic Unit
Department of Management Sciences
Credit Units
Course Duration
One semester
Course Offering Term*:
Not offering in current academic year

* The offering term is subject to change without prior notice
Course Aims

This course aims to:
a) provide a comprehensive understanding of service quality management
b) expose students to the key trends and quality issues of the service industry
c) provide students with the requisite quality knowledge and the corresponding management skills to pursue a career in the service industry such as in banks, retail chains, restaurants, food and beverage operations, casinos, theme venues, and entertainment centres.

Assessment (Indicative only, please check the detailed course information)

Continuous Assessment: 75%
Examination: 25%
Examination Duration: 2 hours
Detailed Course Information


Useful Links

Department of Management Sciences