Information and communication technologies (ICTs) are of critical importance to advancing social work services. Specifically, ICTs provide effective and efficient means for organizing people and ideas, offer greater access to information, knowledge and education, and increase the efficiency and collaboration. This course takes the position that professional social workers are ethically obligated to advance their services through careful and thoughtful application of ICTs. To achieve this goal, social work students should be able to (1) identify the need of using ICTs to improve the service in a given situation through a careful analysis of the system flow in the daily work process, so that they can ensure that ICT developments or upgrades are a good fit and contain the information needed to obtain support for the best outcomes for the service users; and (2) gain the knowledge and skills to understand and use ICTs to achieve a specific purpose (i.e., competencies), in addition to knowing the major concepts and language associated with ICT (i.e., literacy). This one semester course aims to equip students with knowledge and understanding, and practical skills to approach problems of information processing and information management and the application of ICTs in the social work environment in a positive, constructive, and informed manner. Assuming no technical knowledge, this course analyses the current context and use of ICTs in the social work sector; provides the ideas, tools and resources to think critically and creatively about current ICT practice; and helps students design a simple and innovative information system/application that will implement positive change at individual, team or organisational level.