You can use this procedure if you are a student of City University of Hong Kong, who
Remark: Students of the Community College of City University and the School of Continuing and Professional Education are not covered by the Student Complaints Procedure.
A current student must make a complaint within a reasonable time of the incident giving rise to the complaint and, in any event, no later than three months after the incident. In the case of a complaint being made by a previously enrolled Student, the event giving rise to such complaint must have occurred while that student was enrolled and the complaint must be made no later than three months after the event.
You should first try to have your complaint resolved informally, by raising the complaint initially with the most appropriate person in the relevant department/office/unit. This is called the "Informal Complaint Process".
|You wish to complain about:||You should speak to:|
|Poor classroom/ laboratory/ workshop facilities||Course or Program Leader, Campus Development and Facilities Office|
|A problem in the Student Residence||Your Residence Master, Student Residence Office|
|Concerns about safety on campus||Facilities Manager, Campus Development and Facilities Office|
|Poor supervision (research students)||College/School Research Coordinator, School of Graduate Studies|
|Services/ activities of SU or its affiliated clubs||SU President, SU Council Chairman, Presidents of SU affiliated clubs concerned|
If you are not satisfied with the resolution suggested through the informal process, you can make a formal complaint (the “Formal Complaint Process”). To do this, you must:
Your written complaint must include:
In making a complaint, a student shall identify himself/ herself properly. Complaints lodged anonymously will not normally be investigated.
The University will not penalize you for making a genuine complaint. However, in cases where a complaint is found to be malicious, frivolous or vexatious, the complainant may be subject to disciplinary actions.
The complainant may submit an appeal in writing to the President within 8 days of receipt of notification of outcome. In the appeal, he/she should state the grounds for appeal, which are limited to the following: