SEEM4106 - Operations Management of Production and Service Systems

Offering Academic Unit
Department of Systems Engineering and Engineering Management
Credit Units
Course Duration
One Semester
Course Offering Term*:
Semester B 2018/19

* The offering term is subject to change without prior notice
Course Aims

A production/service system refers to any system that processes resources (e.g. capital, materials, human skills and knowledge) in order to produce goods and/or services. Thus, production and service systems exist in virtually all kinds of companies, and some examples of such systems are factories producing toys, banks offering financial services to customers, hospitals offering surgical procedures to patients, and restaurants offering food services to customers. This course aims to equip students with the necessary skills for analyzing and improving the operations of production and service systems. The emphasis will be on determining the relations and tradeoffs among key performance measures such as throughput, inventory level, customer service level and cycle time in a system, based on the Littleā€™s Law and basic queuing theory. As a side benefit, these relations will provide the science to understand the advantages and disadvantages of various management techniques such as MRP, JIT, pull production systems and TQM.

Assessment (Indicative only, please check the detailed course information)

Continuous Assessment: 40%
Examination: 60%
Examination Duration: 2 hours
Detailed Course Information


Useful Links

Department of Systems Engineering and Engineering Management