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城大管理科學系聯同香港加拿大商會進行的調查發現，香港市民連續第四年認為教育對改善生活質素最為重要。
City University of Hong Kong researchers who compile the Hong Kong Consumer Satisfaction Index (HKCSI) reported the overall satisfaction level of local consumers dropped to a record low last year. They also identified a correlation between unemployment and the satisfaction index-the higher the unemployment, the lower the index. The HKCSI 2002 was released on 11 February.