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Consumer satisfaction in 2008 dropped to a rating of 69.1 out of 100, the same level as in 2004, after five consecutive annual increases, according to a survey conducted by the Department of Management Sciences.
In order to prepare its 2009-14 Strategic Plan, CityU has organised five Strategic Planning "Buzz" Group meetings from 16 to 24 March to solicit the views and opinions of its stakeholders.