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City University of Hong Kong researchers who compile the Hong Kong Consumer Satisfaction Index (HKCSI) reported the overall satisfaction level of local consumers dropped to a record low last year. They also identified a correlation between unemployment and the satisfaction index-the higher the unemployment, the lower the index. The HKCSI 2002 was released on 11 February.
Hong Kong consumers were less happy this year, with the Hong Kong Consumer Satisfaction Index shrinking to 66 in 2001, a 2.2 % drop over last year, CityU's Department of Management Sciences announced this week.