International Public Management Network Conference - The Science of Delivery
International Public Management Network Conference

The Science of Delivery

December 9-11 2014

hosted by

Department of Public Policy

City University of Hong Kong


The Science of Delivery: December 9-11, 2014

The International Public Management Network and the Department of Public Policy City University of Hong Kong have just concluded a conference on the Science of Delivery. Scholars and practitioners have a treasure trove of evidence using a mix of qualitative and quantitative methods linking successful delivery of interventions with local politics, culture, capacity, and other factors that affect delivery outcomes. However, some of this experience is not easily accessible, buried in lengthy reports, files, datasets, and as tacit knowledge in the heads of practitioners and evaluators. At the same time, there have been recent theoretical advances in many scholarly fields ranging from systems engineering, behavioral economics, complexity, and organizational development that are being exploited to help countries organize the emerging evidence on successful delivery to help them improve their results.   These new sources of knowledge can help managers in adapting their projects to local conditions, ultimately resulting in a higher level of success.


Over the course of 3 days, 9 – 11 December, 2014, invited scholars and practitioners presented their latest research on a range of delivery issues such as the rapid results approach, co-production, and the link between substantial monitoring and evaluation processes and successful education outcomes. There was also work presented on network visibility, the urban-rural gap in governance, emergency food aid, the limits to competition among public service providers, performance management in cities, online mapping of roads and highway systems, the search for greater democracy and managing citizen's expectations. The challenge was explored of finding common ground in public policy and public management perspectives, and moving from donor funding towards a sustainable resource base. A common theme was the wide diversity of approaches that have been used to improve delivery across different sectors and contexts.


While most participants took the opportunity to enjoy the benefits of face-to-face conversation in the midst of a world class city, one team linked to the conference electronically from the USA to share their research findings. We also linked electronically with another conference on the related topic: “Delivery in action,” 11-12 December 2014, meeting in Berlin, Germany. Delegates from each conference shared perspectives, and agreed to work together on preparing and ensuring high quality of science of delivery case studies that could benefit both governments and development partners in developing countries.

9th December

Dinner and opening address

Reflections on Occupy Central

Chair Professor Joseph Cheng,

Department of Public Policy,

City University of Hong Kong

10th December


9.15am Welcome CityU and IPMN

Ray Forrest, Chair Professor of Housing and Urban Studies, Head of Department of Public Policy, CityU

Clay Westcott, President, International Public Management Network




Session 1 9.30-10.45am

Chair: Paul Cammack, Head of Department, Asian and International Studies, CityU


Title: How can international development professionals support government leaders

Author(s): Jose Edgardo Campos, Benjamina Randrianarivelo and


Title: Delivering better outcomes in education: the World Bank’s experience 1995-2013.

Author(s): Arianne Wessel and


Session 2 11.15-12.30pm

Chair: Chan Su Jung, Department of Public Policy, CityU


Title: Network Visibility and Network Effectiveness in Health Care Service Delivery

Author(s): Hiroko Kudo (Faculty of Law, Chuo University)


Title: Exploring the impact of e-government on expectations of public service provision: Evidence from Seoul, South Korea

Author(s): Gregory A. Porumbescu (Department of Public Administration, Northern Illinois University)


Session 3 2.00-3.15pm

Chair: Clay Westcott, World Bank


The Urban-Rural Gap in Governance: Evidence from Vitenam

Author(s): Tung Duc Phung et al. (Mekong Development Research Institute)

Title: Decentralizing Decentralized Governance: Citizen Empowerment and Coproduction of Municipal Public Works in Northeast Thailand

Author(s): Tatchalerm Sudhipongpracha (College of Local Administration, Khon Kaen University, Khon Kaen, Thailand)

Achakorn Wongpredee (Graduate School of Public Administration National Institute of Development Administration, Bangkok, Thailand


Session 4 3.45-4.30pm

Chair: Ian Scott, Department of Public Policy, CityU


Title: Science of delivery outside science - The telemedicine controversy and health care policy in Korea

Author(s): Hanah Cho and Junki Kim (Graduate School of Public Administration, University of Seoul, Korea)


11th December


Session 5 9.45-11.00am

Chair: Cheol Liu, Department of Public Policy, CityU


Title: Learning from different models of organization and delivery in the response to emergency food needs: experiences from USA and UK and Europe

Author(s): Alex Murdock (London South Bank University, London)


Title: Reactions To Public Service Failure: Experiments On Blame, Choice, Compensation And Postrecovery Satisfaction

Author(s): Steven Van de Walle (Erasmus University Rotterdam)


Session 6 11.30-12.45pm

Chair: Chih Wei Hsieh, Department of Public Policy, CityU


Title: Municipal Performance Management – From Mega-city to small city it’s the best practice

Brooks Rainwater (City Solutions and Applied Research, National League of Cities)


Title: A complexity-based supply management perspective on public service delivery

Author(s): Hillary Eason (World Bank)


Session 7 2.30-4.15pm

Chair: Maria Cucciniello, Bocconi University & Visiting Professor Department of Public Policy, CityU


Title: Managing Citizen’s Expectations for Public Service Delivery within Society’s Ability in Nigeria and Ghana

Author(s): Mangai, M. S. and Johan A. M. de Kruijf (Department of Public Administration, Radboud University)


Title: Open Government & Digital Feedback Loops for Public Infrastructure Delivery in the Philippines

Author(s): Kai Kaiser (Senior Economist, World Bank)


Title: Public Task Fulfillment: Comparing Public Policy and Public Management Perspectives on Governmental Performance 

Authors: Gene A. Brewer (The University of Georgia and Utrecht University) and Peter L. Hupe, (Erasmus University Rotterdam)


Session 8 4.15-5.00pm

Chairs: Clay Westcott and Richard M. Walker


Discussion and reflection on the conference