Title: Changing bureaucrats and citizens: The transformative potential of an experimental public administration
Professor Peter JOHN
Professor of Political Science and Public Policy
University College London
Date: 26th May 2014 (Monday)
Time: 16:30 - 18:00
Venue: AC1-B7516, CityU (POL Conference Room)
Ideas about behaviour change have the potential to transform public administration as it is practised today. Although theories of behaviour change can help evaluate public policies and to improve their effectiveness, it entails bureaucrats doing things differently, often having to readdress established procedures. To test for behaviour change, it is essential to use experiments, in the form of RCTs, and these often involve the redesign of existing administrative systems, which raises questions about why old procedures were introduced in the first place. Using robust evidence means that old ways of business can be challenged. More experiments can set off chain reactions within bureaucracies, encouraging innovation to become more a common practice, whereby bureaucrats start to learn through testing and adapting what they do. In a broader conception, behaviour change may be applied to other actors in the political process, such as to the bureaucrats themselves, and can be applied by citizens to bureaucrats and politicians. In this way, ideas about information and behaviour change can be used to create positive feedback loops between different actors in the political process, encouraging more responsiveness to bureaucrats to citizens, and citizens to bureaucrats. Of course, implementing such changes involves challenges as well as successes, and the paper gives examples of both from the UK at local and national levels.