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The Central IT leverages Speech AI (Artificial intelligence) and Generative AI/ChatGPT technologies to develop a Service Desk Voicebot. This Voicebot is capable of comprehending and addressing human voice commands, presenting a novel approach to IT technical support. By allowing users to simply ...
As of 2013, Internet Explorer 11 (IE) was once the default browser in CityU. But it was replaced by Google Chrome a few years later, and Chrome has become the default browser used in CityU ever since. Despite this, some users and applications still rely on IE. However, Microsoft officially announced ...
Why to Migrate With the evolution of best practices and IT Service Management (ITSM), the Computing Services Centre (CSC) has been planning for years to upgrade its IT Service Automation platform. The old Help Desk System has been used since 2001. The plan is to migrate from an on-premises ...
The CSC Teaching Studio Booking System was originally launched in 2003; this unique booking system was designed to serve the bookings of both the CSC Teaching Studios for staff and individual PC workstations in the Teaching Studio Areas for students. The system can handle multiple week/weekday ...
Background – CityU’s Unified e-Learning Management System and e-Portal Since 2005, the University has adopted the Blackboard Academic Suite (Bb) as the unified e-learning management system as well as a platform for the University e-Portal. It is widely used by all CityU members for teaching ...
Business Intelligence With the advance of technology, organizational data is often already collected in computer database through the use of database management system such as Access, Oracle, SQL Server … etc. Data has to be gathered, modeled and transformed before it can be used to troubleshoot ...
What’s Blackboard health check and why? Blackboard (Bb) is adopted by the university as the standard platform for e-Learning and e-Portal. It is widely used by all CityU members for teaching, learning, announcements, wiki and blog, as well as making use of its single sign on feature to access AIMS ...
Introduction World Wide Web is growing extremely fast in the past few years. Counting only the number of new websites responding to an online web server survey has already recorded an increase of 2,137,329 in June 2009 (a jump from 235,890,526 to 238,027,855). The actual number of websites in the ...
The Blackboard Academic Suite (Blackboard) [1] has been our campus e-Learning platform and University Portal since September 2005. It is the learning and communication hub for 30,000 energetic and creative students and staff, and provides integrations to essential administrative, messaging and ...
Background In view that the Internet had rapidly become an unrestricted and uncontrolled source of content other than educational information, the Information Services Advisory Committee (ISAC) chaired by VP (Planning & Information Services) saw the need to filter some categories of websites in 1998 ...