June 2006

by Louisa Tang

AIMS (Administrative Information Management System) was first launched in 1998/99. At that time, there were functions available only to students. As time goes on, more and more AIMS functions have been developed. Up to now, there are hundreds of them with application systems varying from student ...

March 2006

by Joe Lee

When the Hot Line Service evolved to the Help Desk in September 1997, a commercial Help Desk software was deployed to assist the day-to-day operations of the office. (See Network Computing, Issue 12 - September 1997 for details.) Since then, the software has been further developed to automate the ...