Technical Officer in Computing Services Centre [Ref. R/097/25]

The Computing Services Centre (CSC) at City University of Hong Kong manages the University’s Information Technology infrastructure and services covering Data Centre Operations, Cloud and System Hosting, Research Computing and High-Performance Computing, Communication and Networking, Workspace and Audio-Visual Technologies, and other related IT functions to support the University’s operations.

Duties

1. IP telephony service support:
   • Provide installation, configuration, and administration services
   • Maintain database and ensure system records are accurate and consistent
   • Provide promptly user support and troubleshooting
   • Monitor and ensure the services are running smoothly
   • Inform the hardware supplier to repair or to replace the defective hardware once identified
   • Ensure the repair and maintenance jobs are completed as scheduled
2. Repartitioning, alternation and additional works:
   • Carry out site visits upon request
   • Collect data from user departments
   • Work closely with internal parties to ensure work requests are completed within specified time frame
3. Technical support:
   • Provide technical consultation and support to users, departments and vendors
   • Develop guidelines and procedures for existing/new services
   • Recommend improvements or enhancements to services to supervisors
4. Central support:
   • Ad-hoc events support, such as equipment setup and dismantling

Requirements

1. A Diploma/Higher Certificate/Higher Diploma in Computer Science/Electronic Engineering, or related disciplines, with at least 6 years relevant post-qualification work experience in IT fields;
2. Practical experience working in Cisco IP Phone and Aruba Wi-Fi infrastructure support;
3. Knowledge of wired and wireless networking technologies;
4. Familiarity with Wi-Fi Optimisation, Design, Spectrum Analysis tools, e.g., Ekahau;
5. Excellent communication and problem-solving skills; and
6. Good command of written and spoken English and Chinese are required.
7. Ability to speak Putonghua would be an advantage.

Shortlisted candidates will be invited for a written test.

(Those who have responded to the previous advertisement need not re-apply.)

Salary and Conditions of Service

Remuneration package will be highly competitive, commensurate with qualifications and experience. Appointment will be made on a fixed-term contract; fringe benefits include gratuity, leave, medical and dental schemes.

Information and Application

Further information on the post and the University is available at http://www.cityu.edu.hk, or from the Human Resources Office, City University of Hong Kong, Tat Chee Avenue, Kowloon Tong, Hong Kong [Email : hrojob@cityu.edu.hk/Fax : 2788 1154 or 3442 0311].

To apply, please submit an online application. Applications will receive full consideration until the position is filled and only shortlisted applicants will be contacted. The University’s privacy policy is available on the homepage.