Assistant IT Manager/IT Engineer in the Computing Services Centre [Ref. D/352/09]
The Computing Services Centre (CSC) at City University of Hong Kong manages the University's Information Technology infrastructure and services covering Data Centre Operations, Cloud and System Hosting, Research Computing and High-Performance Computing, Communication and Networking, Workspace and Audio-Visual Technologies, and other related IT functions to support the University's operations. The Centre has about 110 staff and contractors currently.
Duties
- Install, configure, administer and maintain Microsoft Windows, SQL, web service, remote desktop gateway service, Microsoft system management tools, and 3rd party applications in VMware and Azure platforms;
- Act as a system integrator to set up and review the host and network firewall rules with the application owner;
- Coordinate with the Information Security Unit to assist in the forensics of the compromised systems and services;
- Configure and enhance the Veeam backup solution for Windows and SQL servers;
- Maintain and support the CIFS and NFS of the NetApp Storage;
- Review the system architecture with the system availability and network security for the existing and new windows supporting services;
- Provide technical assistance and consultation on the installation and configuration of Microsoft products and 3rd party applications;
- Coordinate with different stakeholders to provide post-installation support such as security patching and OS/Service upgrade;
- Suggest improvement and enhancement for the existing supporting services; and
- Perform any other duties as assigned.
Requirements
- A Bachelor’s degree in Computer Science/Software Engineering/Information Technology or related disciplines, with at least 7 years’ post-qualification working experience;
- Hands-on experience in installing, configuring, and administering Microsoft windows servers with roles and features, Microsoft SQL, NetApp NAS service, and 3rd party applications for supporting the windows platform;
- Familiarity with Windows management tools such as SCOM, SCCM, Veeam backup for SQL and servers, and security protection software like Trend Micro HIDS, PaloAlto XDR, and CyberArk;
- Experience in web technology, cloud platforms, Power BI, and database administration;
- Effective management of multiple projects concurrently while maintaining a keen eye for details;
- Ability to communicate with users in different disciplines;
- Being proactive, eager to learn, and well-organised with a strong sense of responsibility;
- Strong analytical skills, good interpersonal and communication skills;
- Being adaptable to change, ability to work independently and as a team and under pressure;
- Good command of written and spoken English and Chinese are required; and
- Knowledge of Query on Splunk, basic networking principles (including routing, subnets, TCP/IP, VLANs, etc.), and PowerShell and VB scripting would be an advantage.
Candidates with less experience will be considered for appointment as IT Officer.
Shortlisted candidates will be invited for a written test.
(Those who have responded to the previous advertisement need not re-apply.)
Salary and Conditions of Service
Remuneration package will be highly competitive, commensurate with qualifications and experience. Appointment will be made on a fixed-term contract; fringe benefits include gratuity, leave, medical and dental schemes.
Information and Application
Further information on the posts and the University is available at http://www.cityu.edu.hk, or from the Human Resources Office, City University of Hong Kong, Tat Chee Avenue, Kowloon Tong, Hong Kong [Email : hrojob@cityu.edu.hk/Fax : 2788 1154 or 3442 0311].
To apply, please submit an online application. Applications will be reviewed on a continuing basis until the positions are filled. Applications will receive full consideration and only shortlisted applicants will be contacted. The University’s privacy policy is available on the homepage.
City University of Hong Kong is an equal opportunity employer. We are committed to the principle of diversity. Personal data provided by applicants will be used for recruitment and other employment-related purposes.
Worldwide recognition ranking #70 (QS 2024), and #4 among top 50 universities under age 50 (QS 2021); #1 in the World’s Most International Universities (THE 2024); #1 in Automation & Control/Electrical & Electronic Engineering/Materials Science & Engineering/Metallurgical Engineering/Nanoscience & Nanotechnology and #2 in Telecommunication Engineering in Hong Kong (GRAS 2023); and #39 Business School in the World and #5 in Asia (UT Dallas 2019 to 2023)
