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Tel (852) 3442 9250
Fax (852) 3442 0311
(852) 2788 1154
Email hrojob@cityu.edu.hk
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83 Tat Chee Avenue, Kowloon Tong, HK

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Assistant IT Manager/IT Officer in the Computing Services Centre [Ref. D/285/09]

 

The Computing Services Centre (CSC) at City University of Hong Kong manages the University’s Information Technology infrastructure and services covering Data Centre Operations, Cloud and System Hosting, Research Computing, Communication and Networking, Workspace Technologies, Audio Visual Technologies, and other related IT disciplines to support the University’s operations.  The Centre has about 100 staff and contractors currently.

Duties

  1. Manage and coordinate projects (from plan, design, build, implement, monitor to close);
  2. Perform ServiceNow implementation, patching, upgrade and administration (e.g. workflow administration, report setup, data imports, API, scripting, app Engine);
  3. Provide technical support, maintenance and troubleshooting for in-house developed systems;
  4. Develop reports (both regular and ad hoc) and dashboards in ServiceNow and Power BI to improve the visibility on ticket management, trending and performance for different levels of stakeholders;
  5. Work closely with vendors and system integrators to implement effective IT solutions;
  6. Create and maintain system design and operations documentation; and
  7. Perform any other duties as assigned.

 

Requirements

  1. A Bachelor's degree in Computer Science/Software Engineering/Information Technology or related disciplines, with at least 5 years’ post-qualification working experience;
  2. Hands-on experience in ServiceNow administration, configuration and development, including but not limited to Integration Hub, App Engine and CMDB;
  3. Familiarity with IT Service Management processes, best practices and IT Operations;
  4. Experience in web technology using RESTful APls, construction of JSON/XML for data interoperability, Power BI and database administration;
  5. Effective management of multiple projects concurrently while maintaining a keen eye for details;
  6. Proactive, eager to learn and well-organized with a strong sense of responsibility;
  7. Strong analytical skills, good interpersonal and communication skills;
  8. Adaptable to change, ability to work independently and as a team and under pressure; and
  9. Good command of written and spoken English and Chinese are required.


Candidates with less experience will be considered as IT Officer.

Shortlisted candidates will be invited for a written test.

(Those who have responded to the previous advertisement need not re-apply.)

Salary and Conditions of Service

Remuneration package will be highly competitive, commensurate with qualifications and experience.  Appointment will be made on a fixed-term contract; fringe benefits include gratuity, leave, medical and dental schemes.

Information and Application

Further information on the posts and the University is available at http://www.cityu.edu.hk, or from the Human Resources Office, City University of Hong Kong, Tat Chee Avenue, Kowloon Tong, Hong Kong [Email : hrojob@cityu.edu.hk/Fax : 2788 1154 or 3442 0311]. 

To apply, please submit an online application at http://jobs.cityu.edu.hk. Applications will be reviewed on a continuing basis until the position is filled.  Applications will receive full consideration and only shortlisted applicants will be contacted.  The University’s privacy policy is available on the homepage.

City University of Hong Kong is an equal opportunity employer. We are committed to the principle of diversity. Personal data provided by applicants will be used for recruitment and other employment-related purposes.

Worldwide recognition ranking #70 (QS 2024), and #4 among top 50 universities under age 50 (QS 2021); #1 in the World’s Most International Universities (THE 2024); #1 in Automation & Control/Electrical & Electronic Engineering/Materials Science & Engineering/Metallurgical Engineering/Nanoscience & Nanotechnology and #2 in Telecommunication Engineering in Hong Kong (GRAS 2023); and #39 Business School in the World and #5 in Asia (UT Dallas 2019 to 2023)

 

 

 

 

 

 

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