The
Computing Services Centre (CSC) has been offering comprehensive
IT support and services to faculty, staff and students especially
in the lecture theatre (LT) and classroom environment. In
particular, the CSC has worked with the Facilities Management
Office (FMO) to provide a complete set of computer and audio-visual
equipment for teaching purposes, enabling both faculty staff
and students to make use of the best-of-breed technologies
for course delivery. With an increasing number of new facilities
built into the LTs and classrooms, knowledge on using them
is necessary. Support service is therefore important to users
who are not familiar with these built-in facilities.
The following
sections briefly describe the recent development of classrooms
and how users can get the necessary help on using the facilities
there.
Recent
development of classrooms
To cope
with the development of the university as well as to provide
enough classrooms for the increasing number of classes and
student population in the current academic year, 7 classrooms,
which were either newly constructed or converted from existing
ones, have turned into multi-purposed teaching classrooms.
Located on the 2nd and 4th floor of the academic building,
these classrooms are now equipped with standard IT equipment
such as computers and projectors for ease of teaching and
learning.
What
kinds of help are available?
Experienced
and new users alike may encounter problems when using the
facilities in the LTs and classrooms. These may range from
hardware failures to usage problems. To minimize the impact
to the classes due to these problems, staff from the CSC is
always on standby during its service hours to provide the
necessary support when needed. Under normal circumstances,
a CSC support staff would arrive within 5 minutes. Guidelines
are also posted on the lecterns to help users solve simple
operational problems themselves. User Guides are also available
on the CSC and FMO web pages. Staff are recommended to read
them before class if they are the first time users of facilities
at LTs and classrooms.
How
to call for help?
Users
can always call the FMO Help Desk or CSC Service Desk direct
for help. In case the user does not have access to a mobile
phone, direct phones to the FMO Help Desk are available inside
each lecture theatre. For smaller classrooms, users can simply
pick up any internal phone at nearby corridors. The phone
numbers are:
FMO AV
Support Services: 27888341
CSC Service Desk: 27887658
What
are the service hours?
FMO's
service hours for AV equipment support in the lecture theatres
and classrooms are available from FMO web page (http://www.cityu.edu.hk/fmo/eng/contact/index.htm).
CSC's
service hours for computer support in the lecture theatres
and classrooms are the same as that of the CSC Service Desk.
Please refer to the CSC web page (http://www.cityu.edu.hk/csc/deptweb/about/openhr.htm)
for the most updated information.
How
to give suggestions?
Suggestions
on how our services can be improved are always welcome. Please
send an email to the cc@cityu.edu.hk
or simply drop a call at the CSC Help Desk.
