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Issue
33 - September 2002
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Telephone
Support Services
By
Raymond Poon
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Starting
from 1 July 2002, the support services for both IP phones
and conventional PABX phones have been transferred to the
Computing Services Centre (CSC). As a result, the following
arrangements have been made.
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Requests
for Telephone Support Services
To request
for CSC's phone services such as cancellation, addition and
relocation of telephone lines, you are required to raise a request
through the "On-line CSC Work Request Submission System"
under the "e-Communication" menu of the Intranet.
Requests in paper form normally will not be accepted. To make
enquiries or to report problems, please call the CSC Help Desk
at ext 7658.
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IDD
Services
The
IDD calls made through the PABX will be discontinued
starting from 1 October 2002. Departments
are advised to use International Calling Cards issued
by the local carrier of their choice to make international
long distance calls from Hong Kong to overseas or
vice versa. Invoices can be arranged to be sent
directly to the department and then settled by the
Finance Office (Treasury) upon certification as
usual.
New
T & T
http://www.wharfnewtt.com/idd/callingcard.html
CTI
http://www.incnets.net/idd/products_icc.html
New
World
http://www.newworldtel.com/2products/2_2_2_1int_calling_card.html
Hutchison
Global Crossing
http://www.hgc.com.hk/eng/res_prod_card_frame.html
The following
information may be useful when arranging subscription of the
calling card.
- Departments
may request an itemised invoice which will include details
of each call such as caller's phone number, receiver's phone
number, call duration and call charge for expense control.
- If the
Business Registration Number is required in the subscription
form, simply fill in "the City University of Hong Kong
Ordinance" for this purpose. Part I of the Ordinance
can be printed from "The Council" under the "Council,
Senate, MB & Committees" menu of the Intranet as
supporting document if needed. The same document can also
be found in the University Calendar published by the Registrar's
Office.
- Some
carriers also allow filling in a spending limit per month
in the application form for each of the calling cards being
applied. However, if the monthly IDD expenses exceed HK$5,000,
departments may need to go through the central purchasing
process.
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Installation of IP Phone System in Festival Walk Offices
The
implementation of the IP phone system in Festival Walk Offices
will tentatively start in early September 2002. To make
the migration smooth, all existing fax lines will remain
unchanged. Also the existing CityNet phones will be retained,
in parallel with the use of IP phones, during the transitional
period. Existing phone users at Festival Walk can derive
their new IP phone numbers by using a 5-digit prefix 34426
plus the last 3 digits of their existing phone numbers.
For instance, the existing telephone number 26281234 will
become 34426234 after being switched to the IP phone system.
The CSC will contact the departments concerned and furnish
them with detailed information in due course.
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Installation
of IP Phones in Student Hostel
The
IP phone system for Phase I of the Student
Hostel has been operational since 1 August
2002. It is expected that the installation
of 460 IP phones for this Phase will be completed
in mid-August.
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Provision
of Telephones in the Main Campus
Apparently
the current provision of PABX phone lines and handsets
are disproportional to the number of staff in post. Perhaps
this is due to a large number of unused phones or phone
lines being left behind by staff in various departments
who had left, transferred or relocated. This is indeed
a great waste of resources as each of these phone lines
will cost the University at least $24 per month. In this
connection, departments are requested to inform the CSC
of any unused telephone numbers and return the handsets
as soon as they are no longer needed.
In
the light of the plan for phasing out the existing PABX
system in the main campus, starting from 1 October 2002,
whenever technically feasible, departments requesting
new phone lines or relocation of existing phone lines
in the main campus will be provided with IP phones. As
such, for those departments that will be relocated or
those that will add over 10 new phones within a short
period of time, please inform the CSC two months in advance
so that network cabling and site improvement work can
be completed and new IP phone equipment ordered on time.
It is expected that the IP Phone System will gradually
replace all 4,000 telephones on the existing PBX system
in the main campus within 3 years.
Should
there be any query regarding the CSC phone services, please contact
the CSC Help Desk at ext 7658 or the CSC representatives.
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