As
a step towards a paperless campus, the Computing Services Centre
(CSC) has successfully developed an on-line system for the submission
of CSC Work Requests. Starting from 15 May 2002, all CSC Work
Requests have to be submitted on-line. The new Web-based system
is easy to use and accessible from the Intranet using the Departmental
Account. In addition, each department can nominate up to four
staff members to log in and manage the on-line submission system.
To submit
a CSC Work Request, users simply choose "e-Communication"
on the Intranet menu and then select "Submit CSC Work
Request" to invoke the e-form. When a user submits
a request, the system automatically generates an incident
number for the request. The requester should write down
this number and use it for reference in the future.
The on-line
system is built on top of our existing Help Desk system, which
is used to track calls or problems related to using computing
facilities on campus. In fact, before rolling out the on-line
submission system, work requests submitted using the CSC Work
Request paper forms have been entered into the system to enable
progress tracking. The enquiry option, "CSC Work Request
& Help Desk Incident Enquiry", can be found under
"e-Communication" of the Intranet menu.