Implementation
of Information Services Strategic Plan 2005-2010
By
Dr. J. T. Yu
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The
Information Services Strategic Plan 2005-2010
(ISSP) was approved by the Committee on Information
Services and Technology (CIST), and then was formally
endorsed by the Senate in May 2005. A retreat
was held on July 20, 2005, to consider the implementation
of the Plan. The retreat was attended by most
of the senior staff members from the offices that
are closely involved in the provision of information
services, (namely, ARRO, CIO, DSL, EDO, ESU, CSC
and LIB). The group identified the following five
key areas of work, with some goals set in each
area. The CIST subsequently approved these at
its 8th meeting and its members were invited to
suggest via email to its Chairman (CIO) and Secretary
(Acting DCS) colleagues to join the working groups
that may be set up in the future.
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-
Knowledge
Management Services
-
-
Chinese
Support in University database and services
-
Increase
Information Access Through Mobile/Wireless Devices
A)
e-Learning
e-Learning is the first item for attention as
it is important in supporting the strategic development
of the teaching and learning at the University.
Since the adoption of the Blackboard Academic
Suite (Bb6) as the unified e-learning platform
for the University, work began with the conversion
and migration of WebCT and Blackboard 5 courses
into Bb6, setting up a production environment,
training of users to familiarize with the platform,
and cumulating in the launch of the Blackboard
system at the start of Semester A 2005-06. In
general, the new platform is well received by
staff and students, with user support, service
administration, server performance and reliability
commended.
The
launch of Bb6 in September 2005 was only phase
1 of the e-learning project. To maintain its momentum,
concerted effort has to be expended to achieve
the following goals:
-
e-Learning
for immersion and as part of the default learning
environment. Immersion is one of the four cornerstones
of the IS Strategic Plan. The aim is to immerse
our students in an IT rich environment to help
them with their learning and to provide them
with an extra edge on graduation as being "IT
savvy". This is one of the elements essential
to help our graduates excel in today's work
environment. In order to achieve this goal,
work to be carried out include:
-
Making
all credit-bearing courses have an e-learning
component with a tentative target of 60%-70%
adoption by 2006, and full deployment by
September 2007.
-
Using
organizations and content management system
(CMS) to facilitate other academic related
activities such as programme management,
hostel administration, intra-departmental
communications and materials repository,
and developmental courses deployment.
-
Replacing
the current e-Portal with the Blackboard
one for a more integrated environment which
can offer pertinent academic services from
AIMS directly through the Blackboard portal.
-
Enhancing
the adoption and use of the e-learning platform
with add-on software for purposes such as
anti-plagiarism, animated or narrated presentations,
and facilitating language learning.
-
e-Learning to trace and track student learning
as part of the evidence for outcome-based teaching
and learning. Outcome-based teaching and learning
has been mandated by the UGC. An important element
of outcome-based learning is to show evidence
of student learning, particularly how students
can reflect on what they have learned, applied
the knowledge and skills to solve problems,
and in the process, improve themselves. In order
to achieve this goal, work to be carried out
include:
- Adopting
student e-portfolio to help students to document
and record their effort and progress at University.
- Profiling
student learning style and study strategies in
order to provide targeted resources for students
to help them transform into proactive learners.
-
Timely
training for students and staff for better adoption
of e-learning. For e-learning to be adopted
and used appropriately to assist student learning,
training for both students and staff is important
and necessary. Training for students may be
regarded by them as extra burden on top of the
demands of their curricular work, thus more
emphasis has to be put on making appropriate
use of the online environment together with
the one-stop-shop concept (like the revamped
My Learning tab in the e-Portal) where students
can easily browse through to find relevant training
materials and activities for their purposes.
Training for staff has to ensure that they can
take advantage of the new features and functions
provided by the e-learning platform with a sound
pedagogical underpinning. Thus workshops such
as functions and features of new versions of
Bb and its CMS should be coupled with those
for teaching enhancement.
-
Thinking
ahead and making preparation so that teaching
operations could be maintained in 100% e-mode
in case of a major disaster that could lead
to the closure of the campus.
The
e-learning project is guided by a Steering Group
consisting of Dr J T Yu (CIO), Professor Douglas
Vogel (IS), Dr Jonathan Webster (CTL), Professor
Lilian Vrijmoed (DSL), Professor Steve Ching (LIB),
Dr Eva Wong (EDO) and Ms Maria Chin (CSC). The
Steering Group will continue to lead the e-learning
project along the line of the ISSP and progress
reports will be submitted to the CIST periodically.
B)
Knowledge Management Services
Knowledge
Management Services is a key component of information
services that aims to provide timely, reliable,
user-friendly, and ubiquitous access to rich,
high-quality, scholarly information in both electronic
and traditional form. To achieve this goal, work
to be carried out include:
-
Design
and implement an organizational and technological
framework for building an institutional repository
infrastructure.
-
Identify/recommend/strengthen
e-book and other forms of digital collections
(including those subscribed from external sources
or created from works of students and staff)
and their related services for promoting both
course learning and life-long learning. Publish
excellent quality student works in e-book format
and disseminate them worldwide through the Library's
network. Identify and increase visual and interactive
materials to supplement text information.
-
Identify
any major disconnects between the Library and
its users on the knowledge management services.
Get ready to serve students who are accustomed
to multimedia environments, working in groups,
and multitasking as opposed to other traditional
libraries that may still be text based, constructed
for personal use, and perform work in linear
fashion.
-
Design
and conduct programmes to equip our students
with technology and information skills appropriate
for searching and accessing quality information
for their academic work. In particular, promote
students to make use of the information in the
Library as their primary source while those
obtained from the World Wide Web as secondary
as the quality of the former in general is much
more reliable, more in-depth, and better than
the latter. Strive to provide user-centric and
easy-to-use virtual services similar to Google
for easy searching and accessing of information
in the Library.
-
Identify
and integrate Library resources into the Content
Management System of Blackboard.
-
Make
use of anti-plagiarism software to help students
cite, organize and present their papers, and
educate them to respect originality.
C)
Web and Portal Services
The
University's website and its portal are the main
external and internal communication channels respectively.
To establish effective communication, we need
a web presence that effectively represents the
University and that provides the most reliable,
and up-to-date information possible. To achieve
these goals, work to be done include:
-
Design
a web architecture(s) for both the University
web (accessible by public) and the internal
web (e-Portal and classified websites accessible
only by the university community) which will
present University's information in an attractive
and meaningful manner to targeted users as well
as effectively support standard communication
functions of the University. Standards, policies
and best practices need to be defined for the
structure, format, system/network management
and security such that information can be delivered
reliably and presented in a professional and
consistent manner.
-
Maintain
information accuracy as well as a high quality
and coherent web presence by appropriately categorizing
and segregating information. The whole web content
information lifecycle needs to be carefully
defined. Proper guidelines and best practices
on issues such as user authentication, identity
management, access rights and information security
audit are also required to ensure all web service
providers comply with the university regulations.
-
Identify
and recommend various training and support programmes
to in-house web developers for maintaining web
standards across departments. Criteria should
be defined to measure the effectiveness of the
web pages and of the review mechanisms, to audit
the existing and new web pages to ensure compliance
with the current web standards.
-
Convey
to the University community the direction of
development of the University websites to facilitate
further discussion.
D)
Chinese Support in University Database and
Services
Following
the University policy regarding Chinese language
on the Homepage in that the internal code should
be "Unicode" and the default display
should be in "Traditional Chinese",
the institutional database engine has been configured
to accept UTF-8 (an algorithmic mapping to represent
Unicode data) and is now ready to save Chinese
data. However, further work still to be done includes:
-
Identify
what kinds of institutional data are to be kept
in Chinese in addition to English. Currently,
Chinese names of students and staff, department
name, programme title and award title are kept
in various local databases or documents. As
more students come from Mainland China, the
need to store contact addresses in Chinese instead
of English has become obvious. It is suggested
that this data, once identified, will be put
into the institutional database in order to
ensure a single source of origin and easy access
by users.
-
Identify
what sort of information services should be
provided in Chinese. For information services
in the University serving internal users, viz.
students and staff, it may not be cost effective
to have them all bilingual. However, for services
to external users, say parents of students and
prospective students who might be more comfortable
reading Chinese, it would be helpful to incorporate
Chinese language capabilities in the service.
-
Identify
standards for translating English terms into
Chinese. There are variations in translating
English terms into Chinese. For clarity, it
will be beneficial to adopt some standards for
the University. The glossary adopted by the
HKSAR or UGC may be good references.
-
Identify
which standard character set shall be adopted.
The HKSAR has developed the Hong Kong Supplementary
Character Set (HKSCS) which has been included
in the ISO 10646 standard (the ISO 10646 standard
is widely adopted by popular operating systems
and is working closely with the Unicode Consortium
to ensure synchronization). HKSCS contains special
Chinese characters that are commonly used in
Hong Kong and are required by the Government
and the public in electronic communication.
It is essential to choose a font set that supports
this HKSCS to be adopted by the University and
set the adoption policies to cater for version
changes. Moreover, it is also necessary to sort
out the criteria and approval procedure for
the creation of characters that are missing
from the set.
-
Identify
what have to be done to ensure characters displayed
and printed correctly at end users' PCs. Displaying
or printing Chinese characters correctly at
a PC is always a difficult issue to tackle.
The problem may lie with the insufficiency of
characters in the Chinese character sets used
on users' PCs. If this is the case, there might
be the requirement to allow users to download
the University's character sets for their individual
use.
-
Identify
what areas the University can collaborate with
other institutions so that incompatibilities
or inconsistencies can be eliminated or reduced
when Chinese documents are exchanged amongst
institutions.
-
Invite
colleagues with expertise in this field to join
the working group.
E)
Increase Information Access Through Mobile/Wireless
Devices
The
University needs to develop a strategy to increase
the information access using wireless and mobile
devices. Some of the major issues need to be considered
prior to its implementation are:
-
Identify
a limited number of types and brands of mobile
devices (m-devices) to be supported such as:
PDA, tablet PCs, notebook, smart phones, etc.
This will include selecting service plans and
means of connecting to the Internet as well
as choosing and purchasing these devices.
-
Identify
the applications/usages/services and the information
to be provided through these m-devices.
-
Identify
and standardize the software for these m-devices.
-
Identify
and standardize suitable infrastructure/platform(s)
as server(s) and the necessary interfaces for
synchronizing information between these servers
with the selected m-devices.
-
Identify
the process to review regularly the impact to
the current IT strategies and provisions brought
about by the m-devices and to adjust these strategies
and provisions accordingly.
-
Include
security into part of the operational plan implemented
to support wider access of mobile/wireless devices.
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