Re-organisation
of the Computing Services Centre
By
K H Poon |
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In
order to re-orient itself to be in line with the development
of the University, the Computing Services Centre (CSC) has
repositioned itself to focus mainly on the support of IT infrastructure
and on the technical support to users in various departments,
and the previous Administration and Business Section was disengaged
from the CSC to merge with the Web Teaching Support Services
to form the new Enterprise Solutions Unit. |
The
new structure of the CSC consists of 7 groups led by two Associate
Directors, who will then report to the Director of Computing Services:
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Communication
and Network Group -- responsible for the support of backbone
network, wide-area network connections, wireless LAN,
dialup, and network services such as: DHCP, DNS, Proxy,
etc.
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Facilities
Support Group -- responsible for the hardware and software
support as well as repair services for computer equipment
in departments, Lecture Theatres, and CSC terminal areas.
It will also support the video conferencing system, the
smart-card systems, and CSC express terminals scattered
around the campus.
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Operations
Group -- responsible for the day-to-day operations in
the computer room and the service counter.
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Host
Systems Group -- responsible for the support of Unix hosts,
application and database servers, network attached storage,
installation of host application software, email, BBS,
Internet/Intranet technology, and TV services.
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User
Services Group - responsible for the support of LAN servers,
operating system and application programs on client machines,
user support on host application software, user training,
publications, and video-on-demand services.
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Help
Desk Group -- responsible for answering users' queries
on phone and if necessary dispatching support staff to
resolve user problems on site.
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MPS
- a CSC staff member is assigned to oversee its day-to-day
operation.
The General
Office, reporting directly to the Director of Computing Services,
assumes its existing role and assists the above 7 groups to operate
smoothly to serve the University.
Despite the
cut in manpower, the CSC will endeavour to provide an advanced
computing environment for you to work in, and we continue to count
on your valuable comment and feedback to help us improve and serve
you even better.
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