The IT Service Desk (formerly called CSC Service Desk), right in the middle of the Computing Services Centre (CSC) Teaching Studio Area [(Temporary) Room 5606, 5/F, Li Dak Sum Yip Yio Chin Academic Building (LI)], provides one-stop consultation and technical support service on workstations, campus network, computer account password, CSC-managed facilities and so on. Users can visit the IT Service Desk in person or call the IT Service Desk for assistance. For staff, if their problems cannot be resolved through telephone consultation, technical support team will then be dispatched to help on site. The IT Service Desk also monitors the progress of users' requests/problems and provides analysis and feedback to the CSC management for further improvement on its service quality and users' satisfaction.
To facilitate the day-to-day operation of the IT Service Desk, a IT Service Management platform is in place for incident logging, problem tracking, on-line submission and enquiry of work requests, auto acknowledgement, feedback collection, generation of management reports, and so on.
|IT Service Desk|
|Monday - Friday||08:30 - 21:30|
|Saturday & Sunday||09:00 - 17:00|