Student Computer Accounts

Guidelines on Provision of Computer Account

  1. General Description Student Computer Accounts
  2. How EID and Computer Accounts is Allocated
  3. Changing Password

1. General Description of Student Computer Accounts 

1.1 Network/Application Services that Require Computer Account Authentication

The University network comprises a very rich set of facilities and network/application services that allow each individual student to carry out his/her academic work in a very secure fashion. To provide such an environment, proper authentication measures must be in place to ensure all network and system resources will only be utilized by authorized parties. Computer account, in the form of the username/password pair, is one of such indispensable measures. The following will list some commonly used facilities and services that would require the use of computer accounts.

1.1.1 Types of Student Computer Accounts

Account Type Systems or Services
Type I: Active Directory (AD) User Account
For establishing network access
  • Accounts automatically created for all students
  • AIMS (Banner)
  • Student LAN
  • Virtual Private Network (VPN) connection to campus through Internet
  • Wireless LAN
  • e-Learning platform
  • CityU Portal
  • Library System
  • Express Terminal
  • Venue Booking System (Venue and classroom, CSC Terminal Room etc.)
  • Sports Facilities Booking & Information System
Type II: Microsoft 365 User Account
For accessing email
  • Accounts automatically created for all students
  • Email service provided through the Student Email system
Type III: Other Accounts
For other systems
  • Project Accounts

1.1.2 Computer Account for Network Resources and Application Services (AD User Account)

This EID-based computer account (in the form of a username/password pair) is managed by the Active Directory (AD) Server on behalf of the computers or network security devices hosting the following application services or network resources (or in some cases for granting access to the campus network) such as the CSC student LAN access, University Portal, the VPN connection or the wireless LAN access, etc. A brief explanation on each of these services or resources is also provided below:

  • LAN or Desktop access

    The account allows a student to log on the student LAN through the PCs inside the CSC terminal rooms, the Lecture Theatres and classrooms.

  • VPN connection

    The account allows a student to make secure connection through Virtual Private Network (VPN). With this connection, a student home PC in many ways is treated as one locally on the campus network. The network traffic is encrypted throughout the connection.

  • Wireless LAN access

    The account enables a user with a mobile device to make connection to the campus wireless LAN.

  • e-Learning Services

    The account enables a student to access the e-Learning and associated tools.

  • Portal access

    The account allows a student to access various applications and services provided on the University network such as the University Portal, the AIMS services, and many of the services provided under the Portal umbrella that requires authentication.

1.1.3 Microsoft 365 User Account

This account allows a student to communicate electronically with others inside or outside the University campus using the available Email clients or Web mail services.

2. How EID and Computer Accounts is Allocated 

The provisions of the abovementioned EID based computer accounts to individual student are automatic. There is no need for a student to apply for them. The passwords are initially set to the same by the student through the EID activation.

3. Changing Password 

The abovementioned computer accounts are created initially with the username containing the EID and password pair supplied by the user in the account activation process. Users are advised to change these passwords on a regular basis. For better security, we recommend users to use two different passwords for the these EID-based computer accounts.

Password change utility can be found in the University Portal under the 'Password Management' box, or in the email homepage (

If users have utilities that enable the storing of passwords, they are reminded to change them as well (storing passwords in application is not recommended due to security reason).

Please reference the Guidelines on setting and using Computer Account Password on the best practice for password protection.