About Us

Our Core Values

Professionalism, Integrity and IT Competence
Business Alignment and User Focus
Service Quality

In addition to the 5 Core Values outlined in the University’s 2010-2015 Strategic Plan – namely Excellence, Honesty, Freedom of Enquiry, Accountability, and Civility and Collegiality – the IT organization has a set of additional IT-related Core Values that each and every one of our IT colleagues cherish:

  • Professionalism, Integrity and IT Competence

    What we value most is the professionalism with which we approach each task, the integrity of our workforce in taking responsibility and being accountable for our actions, and our IT competency and professional knowledge. The IT organization constantly strives to be a learning organization to continuously transform ourselves to adapt to the changing technology needs of higher education and our stakeholders.

  • Business Alignment and User Focus

    We highly value our ability to constantly align what we do with the University’s Strategic Plan. This is achieved through active involvement by our stakeholders in IT strategy formation and setting objective IT priorities. Our IT organizational culture strongly encourages communication and openness in decision-making at all levels. As a service organization, what we do is highly user-focused, providing true value and benefit to the general CityU community as well as advancing University mission.

  • Result-Oriented

    The IT organization is practical, resourceful and result-oriented. Technology will be used wisely to achieve measureable benefits for our stakeholders. In this aspect, we constantly seek innovative use of technology while balancing cost effectiveness in implementation; technology will not be used for technology’s sake.

  • Service Quality

    Serving close to 30,000 staffs and students, the quality of our service and “customer” satisfaction is highly important and highly valued among our IT staff. All units within our IT organization benchmarks and compares performances regularly.

  • Proactive

    IT’s role in a modern University is strategic and transformational. Central IT is no longer a simple passive provider of IT service, but a proactive participant in helping achieve University mission and strategy. In this regards, we highly value our ability to proactively seek new technology and application to streamline and enable business transformation.