• Review on business and workflow performed to quickly get new colleagues up to speed
• Time new colleagues waiting for preparation of computer accounts reduced from three days to within one day
• Need-to-know essentials for CityU IT users communicated and given effect soonest possible
• Multiple rounds of setup / communication and the waiting in between eliminated
• New colleagues just to follow the simple instructions in a single welcome email and everything is set up right away

• CityU Mobile App already supporting generation of a dynamic QR code for identification purpose
• Support for campus access at the main entrance starting 1 April 2024
• Use for student attendance taking will begin in April 2024
• Acceptance at more locations / events will follow

• New e-Forms : Support New Services & Replace Paper Forms
  • Time consuming and error prone manual processes substantially reduced
  • Better quality and least delay as information is validated, stored and processed digitally
  • User requests raised digitally can be picked up by relevant servicing staff instantly and fulfilled swiftly

  Some of the new e-Forms:

  Mass Mail Whitelist Request Form
  Domain Name Registration Request
  IT / AV Equipment Loan

• Revamped e-Forms : Optimized for Service Provision and User Experience
  • Continuous effort always underway to further enhance the value and ease-of-use of our e-Forms

  Some recently revamped e-Forms:

  
  Email Account Extension / Forwarding Request
  Change Display Name

• Deepfake = Deep Learning (AI-powered sophistication) + Fake (cheating)
• Cheating with falsified videos created through AI image synthesis (learn more)

Some recent real cases in Hong Kong:

Videos showing fake public figures soliciting investment for fraudulent schemes (more details)



Employees tricked into making transfers of huge amount of company’s fund following deepfake video meetings staged by scammers (more details)

• Verify all meeting links and participants
• Request meeting callers for specific action when responding to a video conference
• Verify identity of participants with information unknown to outsiders
• Be vigilant of audio-visual discrepancy commonly associated with deepfake images and voice
• Beware of request for money transfer
• Be cautious in sharing personal information, especially those exploitable for facial and voice recognition
• Never answer unknown video calls

Learn more