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Service Operations Management
Minor
Service Operations Management
服務業經營管理
Offering Academic Unit
Department of Management Sciences
Exclusive Majors
(Students who study the following majors are not allowed to choose this minor)
Business Operations Management
Note: The following curriculum information is subject to periodic review and changes.

Aims of Minor
This minor aims to provide knowledge and skills necessary to help improving the quality and productivity of service organizations. Students will learn how to make decisions in planning, organizing and controlling service operations.

Intended Learning Outcomes of Minor (MINILOs)

Upon successful completion of this Minor, students should be able to:

  1. Define and formulate business problems for service organizations;
  2. Demonstrate competence in applying fundamental concepts, models, and analytical tools in managing operations of service organizations.

Minor Requirements (15 credit units)Catalogue Term : Semester A 2022/23


1. BBA core course to be included in the minor (3 credit units )

(Note: Double counting is permissible for CB College/major and the minor requirements under the 4-year structure.)
Course CodeCourse TitleCredit Units
CB2201Operations Management3

2. Required courses for the minor (9 credit units)
Course CodeCourse TitleCredit Units
MS3127Business Logistics3
MS3322Quality Management3
MS3123 Workshop on Operations Management Practices3

3. Elective courses for the minor (3 credit units) – (choose any 1 courses from the following)
Course CodeCourse TitleCredit Units
MS3125Business Project Management3
MS4227Pricing and Revenue Management3
MS3124Global Supply Chain Management3
MS3253Operations Analytics3
MS4306Best Practices in Operations Management3

Additional Information

Responsible staff to handle student enquiries:
Name: Dr Zachary N H Leung

Tel:   3442 8586
Email: znhleung@cityu.edu.hk