FB6726 - Service Operations Management

Offering Academic Unit
Department of Management Sciences
Credit Units
Course Duration
One semester
Equivalent Course(s)
MS6726 Service Operations Management
Course Offering Term*:
Not offering in current academic year

* The offering term is subject to change without prior notice
Course Aims

This course aims to
 (1) provide the student with an overview of the operational concepts experienced mainly in service organizations and the issues they deal with in order to improve their competitiveness;
 (2) develop students’ abilities to utilize concepts and tools necessary to effectively manage the planning, design, and delivery processes of services;
 (3) provide students with examples of current issues faced by local service/production organizations;

Assessment (Indicative only, please check the detailed course information)

Continuous Assessment: 65%
Examination: 35%
Examination Duration: 3 hours
Detailed Course Information


Useful Links

Department of Management Sciences