FAQ
You can change the account code any time after the job is submitted until the coordinator certifies
the payment request. Please inform us as soon as possible if you need to update the account code.
The first draft is usually ready about five business days after the job has been assigned to one of
our designers and all relevant materials have been received. However, this deadline can change depending
on the designer’s workload and the complexity of your project. We will let you know if any short delays
are expected.
Most smaller posters (between A4 to A2) around campus are printed on 128 gsm matte art paper by our internal
CityU Press Reprographics team. We do offer larger sizes (A1 and A0), and those will be printed on photopaper
with matte lamination.
After we’ve completed a job or when the event is over, our designer will calculate all the charges including
both the design and production fees. We will send an electronic invoice to the Job Contact Person and the Coordinator.
The Coordinator’s email will include a link to view the invoice and at the bottom of the invoice, there will be a button to certify it electronically.
You can view the invoice but cannot certify it because you are the Job Contact Person and not the
Coordinator. Only the Coordinator will receive the option to certify the invoice.
Try using a different browser. Our system works best in Firefox or Chrome. Also, our job
system can only be access through CityU’s network. If the problem persists and you cannot
certify the job, you can print the invoice and certify it by signing the hardcopy, chopping
with a green chop, and sending it through the internal mail to CityU Press (UP department).
If this is the case, please notify our design staff so you are not sent a certification reminder.
Each department has a list of colleagues that are authorized to submit a job request through our system.
If a department would like to update their list, please notify our staff. We will send a proforma to you
along with the existing list of authorized colleagues for the department for reference. Alternately,
the proforma can also be download here. Upon completion, please email the proforma back to our staff and
we will update the system.