The course is designed to help students to discover, examine and explain the potential benefits and limitations of managing and delivering public services within an environment characterised by increasingly sophisticated information, communication & technology (ICT).
By doing the course assignments and examination, students can analytically compare and contrast electronic service delivery (ESD) in different polities, such as Singapore, Canada, UK, USA and Hong Kong. In the light of using worldwide benchmarking to assess ESD performance, student can critically detect and conclude their effectiveness and efficiency in e-services delivery. To prepare themselves to do innovative works at the public sector in the information age, students can design, create and integrate different e-government strategies by integrating them with the latest e-governance approaches, such as Customer Relationships Management, Interoperability Framework, Web 2.0 and Cloud Computing
As a future public administrator, student should recognise the following issues such as digital divide, privacy and data security when e-services are widely available. They are able to critically evaluate to what extent they will affect the performance of the e-government. If providing e-services is one of the objectives to facilitate the relations between the people and the state, student should be able to evaluate and re-consider how this new movement of adopting ICT in government can strengthen e-citizens’ political participation.