Social Welfare Department
Core Competency for Assistant Social Work Officer

1. Leadership and Team Building

Leads by example, provides direction, gains commitment and fosters high team spirit

1. Direction setting

Understands clearly the direction and goals of the unit, and assists in aligning the efforts of team members

2. Empowerment participation

Shares meaningful responsibilities with team members to enhance

3. Gain commitment

Communicates frequently with team members to build mutual understanding

4. Team spirit

Shares experience and knowledge with team members and contributes to team improvement

 

2. Planning and Resource Management

Assesses the situation accurately, plans appropriate actions and manages resources cost-effectively

1. Forward planning

Devises case/program plans to meet identified needs

2. System & process review

Gives suggestions and comments for the review of office processes and workflow

3. Resources management

Uses available resources efficiently to meet operational requirements

4. Information management

Uses application software to produce quality of work efficiently

 

3. Customer Focus

Serves the needs of the customers, promotes the image of SWD and quality of service

1. Sensitivity

Shows empathy for the needs and concerns of customers and respects their rights and privacy

2. Service culture

Responds quickly and takes concrete actions to meet the needs of customers

3. Partnership

Co-operates with counterparts in work to build harmonious working relations

4. Departmental image

Shows a patient and sincere attitude when dealing with customers

 

4. Professionalism

Demonstrates and applies job knowledge and professional expertise, and contributes to professional development

1. Professional knowledge

Applies effectively in daily work the foundation knowledge and skills of social work and the understanding of the guidelines, procedures and ordinances related to own service^*

2. Professional development

Develops professional knowledge and work skills/techniques in own service^*

3. Ethics

Upholds and promotes the social work values and is ethical at work

 

5. Staff Management and Development

Manages, develops and coaches staff to contribute their best

1. Support & feedback

Provides clear instructions/expectation, keeps in view of staff performance and provides constructive and timely feedback

2. Staff development

Understands the development needs of staff and helps them improve

 

6. Communication Skills

Negotiates and markets proposals skillfully, and communicates effectively both verbally and in writing

1. Negotiation

Is open and willing to listen to other opinions, works on mutually acceptable solutions

2. Written work

Writes concise and precise recordings, reports and correspondence

3. Presentation & marketing

Conveys facts, ideas and arguments clearly and systematically in the language of the recipients

 

7. Analysis and Decision Making

Analyses information and issues thoroughly, and makes sound judgement and decisions

1. Analysis

Gathers relevant information and analyses logically, drawing on facts and observations and seeking advice from the senior where occasions justify

2. Decisions-making

Compares available alternatives, makes practicable recommendations/ decisions

 

8. Personal Effectiveness

Demonstrates commitment to the job, strives for excellence, manages change and controls time effectively

1. Commitment

Demonstrates strong ownership for his/her case/programs/ assignments and follows through conscientiously

2. Time management

Understands the priorities of work and uses time productively to manage the workload

3. Continuous improvement

Sources and adapts new ideas to improve own quality of work

4. Change management