This course aims to:

• Introduce students to the foundations of global information technology (IT) and knowledge management (KM) consulting;
• Prepare students to take on practical consulting assignments related to the development of global IT and global KM;
• Ensure that students are familiar with current methodological tools and techniques appropriate to IT and KM consulting;
• Provide the skills to bridge the gap between clients and consultants, with particular focus on communication and problem diagnosis.