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Ms Karis K.Y. HO

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Teaching Assistant


BSc-IEEM(CityUHK), MPhil(CityUHK)

Email: karisho7@cityu.edu.hk

Research Interests

  1. Organizational, Team and Individual Learning
  2. Innovation Management

Education


Publications

  1. Sun, H., Ni, W. B. and Ho, K.Y. (2007) "The empirical relationship among organizational learning, continuous improvement and performance improvement", International Journal of Learning and Change, Accepted.


  2. Sun, H., Li, S, Ho, K. Y., Gertsen, F., Hansen, P. & Frick, J. (2004), "The trajectory of implementing ISO 9000 standards versus total quality management in western Europe" in International Journal of Quality and Reliability Management, Vol. 21, No.2, pp. 131-153.


  3. Ho, K. Y. (2003), "Development and Implementation of a Comprehensive Self-assessment Framework to Enhance Quality Performance in a Hong Kong SME", MPhil Thesis, Hong Kong: Department of Manufacturing Engineering & Engineering Management, City University of Hong Kong.


  4. Pun, K. F., Ho, K. Y. & Sun, H. (2002), "A proposed self-assessment framework for measuring and benchmarking organizational performance" in The Asian journal on Quality, Vol. 3, No. 2, pp. 57-73.


  5. Ho, K. Y. & Sun, H. (2002), "Developing a quality self-assessment framework based on MBNQA: a case study in Hong Kong" in Proceedings of 2002 Hawaii International Conference on Business.


  6. Pun, K. F. & Ho, K.Y. (2001), "Identification of service quality attributes for restaurant operations: a Hong Kong case" in Managing Service Quality, Vol. 11, No. 4, pp. 233-240.

Last modified on 16 April, 2008