Service Counters

Notes :

1. Users may report any apparent malfunction of the copiers to the appropriate counters as indicated on the copiers.
2. Users may report "loss and found" to the nearest counter. However, it is advisable to report also to the Security Counter as all the found items will be sent to the Security Counter on the same day.

Service Hours

Counter Services

Main Services Provided by the Circulation Counter

• Enquiry :
  
  Enquiries about borrowing, course reserves, Library Tickets, Interlibrary Loan Services, facility booking and other circulation-related services.

  Telephone enquiry: 3442-8316

• Borrowing & Return :
  Borrowing and return of circulation books (including HKALL & ILL), accompanying materials, library resources requested from Shatin Branch Library, Closed Access materials, Curriculum Collection materials and other media resources reserved for specific courses.

• Facility Booking :
  Lockable single/double Study Carrels are available for loan to staff and students of programmes leading to CityU awards. Bookings should be made online via the Library Study Space & PC Booking System and keys must be obtained and returned to the Circulation Counter.

• Library Tickets & Membership :
  Application of Alumni Library Tickets, CityU spouse loan privileges, Friends of the Library Cards and Reader's Tickets. Collection of JULAC Library Cards (online application only).

• Interlibrary Loan Services (ILL) :
  Submission of ILL requests, collection and return of ILL materials, enquiries about the status of ILL requests, etc.

• UGC Book Return :
  Returning of books borrowed from other UGC libraries with CityU-issued JULAC cards.

• Forgotten Library PIN :
  Users can request deletion of the forgotten Library PIN at the Circulation Counter.

• Forms Available :
  Semi-closed Reserve Book Request Form, Closed Access Collection Request Form, Reservation of Media Resources for Class Use Request Form, Alumni Library Ticket Application Form, Spouse Loan Privileges Application Form, Interlibrary Loan Request Forms, UGC Book Return Form, Loss/Replacement of Library Ticket Form, Library Recommendation Form, Departmental Photocopying Request Forms.

Main Services Provided by the IT Help Desk

• Enquiry : Information enquiry services related to the use of PC workstations, fast printing services and standalone databases in the Oval. Queries on the use of the equipment inside the Special Needs Rooms can also be directed to this counter.

  Telephone enquiry : 3442 6963

• Oval PCs: Current CityU staff and students can use the PC workstations by logging in with their CityU Electronic ID.

• Fast Printing Services : Two Octopus-Card-operated network printers are located at the outside rim of the Oval to provide fast printing services for users at the Oval. The printing charge is HK$ 0.3 per page for A-4 Black & White and HK$ 3.0 per page for A-4 Color.

Main Services Provided by the Information Space Counter

• Enquiry : Information enquiry services related to the use of PC workstations, printers,scanners and seminar room in the Information Space.

  Telephone enquiry : 3442 6536

• Facility Booking : Current CityU staff and students can use the PC workstations by logging in with their CityU Electronic ID. Advance booking for individual PC workstations is available to eligible students via the Library Study Space & PC Booking System. Teaching staff may book the Library Seminar 3 for small group teaching and seminar by sending an email to lb@cityu.edu.hk.

• Add Print Quota Limit : Eligible students can add their print quota limit as assigned by Computing Services Centre at the counter during the counter service hours.

Main Services Provided by the Information Counter

• Information Services : Information enquiry services related to the Library's collections, services and facilities.

  Telephone enquiry : 3442-6882
  24-Hour Enquiry Hotline: 3442-0206

• Forms Available : Library Suggestion Forms, Library Materials Recommendation Forms.

Main Services Provided by the Law Section Counter

Law Collection related services:

• Law Reference & Information Services : Information enquiry service related to the use of the Law Collection, English Law Special Collection, Chinese Legal History Special Collection , various legal electronic resources, photocopying and laser printing services.

  Telephone enquiry : 3442-8395

• Law Loose-leaf Materials : Borrowing of loose-leaf Law Reference materials for use inside the Library.

• Law Discussion Room : Booking of the Room for Moot exercises.
• Law Electronic Resources : Borrowing of the legal electronic resources for use inside the Section.
• Forms Available : Law Section Loan Forms, Interlibrary Loan Request Forms, Library Recommendation Forms.

Pearl River Delta and Yangtze River Delta Collection Related Services:

• Enquiry : Information enquiry service related to the use of the Pearl River Delta and Yangtze River Delta Collection.

  Telephone enquiry : 3442-8395.

• Electronic Resources/Microform Materials/Newspapers : Borrowing of the electronic resources, microform materials and newspapers for use inside the Library.
• Forms Available : PRD & YRD Databases Loan Forms.

Main Services Provided by the Reference Desk

• Reference & Information Services : provide users with assistance in locating information or using the services, collections and resources available in the Library.

  Telephone enquiry : 3442-6415
  24-Hour Enquiry Hotline : 3442-0206

• Forms Available : Library Suggestion Forms, Library Recommendation Forms.