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We are pleased to introduce to you the Library's Research Support and Scholarly Communication (RSSC) services and the colleagues specializing in these areas.

CITYU SCHOLARS

You might have visited CityU Scholars to look for research output of our researchers, but do you know how these records come into the public view? These are the results of the Library's content management efforts which constitute to a major part of our RSSC service portfolio. The Library harvests faculty's research output records from Scopus, Web of Science and CNKI - China Academic Journals Full-text Database and import them in CityU Scholars on a regular basis. Researchers can also create their own records in the system from time to time. These harvested or user-created records need to be further validated before they go public on the portal of CityU Scholars.

We cross-check different sources (e.g. publisher's websites, academic databases and the full-text of the publications, etc.) and communicate with the authors as needed to add additional publication details and rectify wrong metadata inherited from the sources. The validation process involves a series of transactions (e.g. author mapping, department matching, name authority control for external organizations, record de-duplication and merging, publication status tracking, output type mapping, article identifiers checking, etc.) at different stages of the workflow, constituting to more than 30,000 transactions just in one year.

The validation process helps ensure accuracy and comprehensiveness of the records for showcasing and reporting purposes. Moreover, correct article identifiers and name authority control enable citation metrics generation, relation visualization and geographical representation of research activities on the portal. Clean and tidy data make seamless integration of records to other platforms (e.g. ORCID) possible and facilitate the indexing of them by search engines such as Google and Google Scholars to enhance visibility and discoverability of our faculty's research output.

Apart from content management, we also take care of portal maintenance and development matters in collaboration with ESU and our Systems colleagues. In addition to day-to-day maintenance and troubleshooting, we review the portal functions and explore new enhancements with reference to users' feedback. In the next few upgrades of the CityU Scholars system, new features such as journal ranking information and additional sorting criteria of the search results will be added onto the portal.

To ensure that our faculty members, research students and departmental administrators know how to use CityU Scholars, we offer training workshops, clinic sessions and consultation services from time to time. The online tutorial and user guides as the quick references for our users are frequently updated to incorporate changes introduced in each new release of the system. Questions and enquiries can be channeled to the Library at scholars_support@cityu.edu.hk.

RESEARCH IMPACT MEASUREMENT

RESEARCH IMPACT MEASUREMENTResearch impact has become an important issue in higher education. Indexing databases are offering many different citation-based bibliometrics for evaluating the research performance of authors and organizations. The more common examples are h-index, citation counts, hot and highly cited papers, normalized citation impact and field-weighted citation impact, and many other examples are available. The introduction of “research impact” as an additional element in the forthcoming RAE 2020 Exercise also generates an increasing interest in altmetrics as alternative indicators to reflect impact of research in a wider socio-economic context. The Library has been providing consultation services to departments and faculty on the choice of bibliometrics and the use of research analytics and benchmarking tools. We generate bibliometric reports to the University Management and academic units for different purposes and enable the provision of bibliometrics and altmetrics in CityU Scholars. Due to the increasing demand in quantifying research impact, we are experiencing an expanding need for our support in this area.

AUTHOR IDENTITY MANAGEMENT

AUTHOR IDENTITY MANAGEMENTTo make sure that our researchers' research impact are correctly reflected, the Library strives to ensure that our researchers do not lose credit for their research output because of paper misattribution arising from author name ambiguity or other issues. We therefore continuously monitor our researchers' Scopus author profiles and conduct Scopus Profile Refinement for them with Elsevier regularly. Paper misattribution and metadata errors are reported and fixed at the sources whenever detected. We coordinate the University's mandatory ORCID Creation and Integration Exercise for faculty and research students and promote the use of ORCID during manuscript submission. Outreach services, consultation support and workshops on author identity management are offered with a number of research guides and videos prepared for the self-learners.

OPEN ACCESS AND COPYRIGHT VERIFICATION

OPEN ACCESS AND COPYRIGHT VERIFICATIONAs part of the global trend in supporting Open Science, many funders have required researchers to make results of funded research freely accessible by the public. The Library offers open access support to our researchers by providing copyright advice and verification of research output to be archived and disseminated in CityU Scholars. Before everybody is well-aware of the importance of copyright issues and the liability of violation, it is important to ensure that documents uploaded onto CityU Scholars by our research community comply with publishers' copyright policies. The number of documents uploaded onto CityU Scholars is on the rise, but copyright checking is tedious and time-consuming. We need support from our faculty and research students in observing copyright restriction.

PERSONNEL BEHIND

PERSONNEL BEHIND
RSSC Colleagues (left to right): Rocky Mak (Senior Research Associate), Vivienne Tsing (Executive Officer), Alice Tai (Senior Assistant Librarian), Nicole Ng (Assistant Librarian), Carter Cheung (Executive Officer). A few other support staff are not shown in the photo.

Behind all the aforementioned services is a team of RSSC colleagues. Together with different units in the Library and working closely with other departments such as Enterprise Solutions Office and Research Office, the colleagues contribute to the research visibility and research advancement of the University and individual researchers through the services provided.

LOOKING FORWARD

In the research and scholarly communication cycle, there are in fact many areas that the Library would like to explore and help further with its expertise. Some examples are Research Data Management, Digital Scholarship and e-research projects. While manpower is a constraint, colleagues’ skill sets and knowledge will need to be continuously upgraded in order to catch up with the trend and latest development. The Library strives to serve as the close working partner of our researchers in the University.