Associate Director of Computing Services (Infrastructure) in the Computing Services Centre [Ref. D/210/09]


Reporting to the Director of Computing Services, the appointee will serve as the come-to-person for all technical matters arising from Cloud, Data Centre Operations, Network Communications, etc. The appointee will lead two sections of about 40 IT professionals in managing computing resources and communication infrastructure for administrative, teaching, learning, and research purposes.  S/he will work on data centre modernization, HPC setup, Smart Campus, IoT, and Cloud Computing projects, and will have opportunity to work with other professionals in higher education sector in the region. The main duties include to:

  1. Plan, design, implement, and manage IT Operations with the ITIL framework;
  2. Design and manage Configuration Management Database (CMDB);
  3. Define KPIs and build performance and operational dashboards;
  4. Monitor, track, and take proactive actions to enhance service levels;
  5. Serve as Chairman of the Change Advisory Board to perform risk assessment;
  6. Review incidents regularly;
  7. Maintain Standard Operating Procedures;
  8. Enhance data centre design and cloud architecture;
  9. Implement software-defined technologies in both networking and hosting;
  10. Implement DevOps with various toolchains for source code management, infrastructure as code, continuous integration/continuous deployment, and automated testing tools for infrastructure deployment, operation, monitoring, and control;
  11. Set-up container-based hosting environment;
  12. Work with application teams to ensure easy scale-out architecture and secured infrastructure;
  13. Work with the Campus Development Office to design and setup necessary IT infrastructure in the new Dongguan Campus in Mainland China; and
  14. Work with the Facilities Management Office to implement necessary IoT sensors and devices and enhance campus and building management.


  1. A Bachelor’s degree in IT related disciplines, with at least 12 years' relevant experience at senior management level in sizable organizations;
  2. Demonstrated ability to innovate and operate outside the comfort zone of established methods and procedures, and to gain respect and credibility at all levels both inside and outside the IT organization;
  3. Be fully conversant with current and emerging IT development and technologies;
  4. Broad knowledge of LAN, WAN, Security, voice and video technologies (including switch and routers, DNS, VoIP, firewalls, network load balancers, software-defined storage/network, DCIM);
  5. Solid experience in virtualization platforms (e.g. Hyper-V and VMware, HCI, SDN) and different cloud providers (e.g. Azure, Google/AWS);
  6. Strong leadership skills, with ability to lead and inspire IT staff effectively;
  7. Proactive and independent, with strong sense of ownership and can-do attitude;
  8. Good problem solving skills, with a detail-oriented mind and determination to success; and
  9. Good command of written and spoken English and Chinese (including Putonghua) as well as excellent interpersonal skills with both internal and external stakeholders.

Shortlisted candidates will be invited for a written test.

(Those who have responded to the previous advertisements need not re-apply.)

Salary and Conditions of Service

Remuneration package will be highly competitive, commensurate with qualifications and experience.  Initial appointment will be made on a fixed-term contract; fringe benefits include gratuity, leave, medical and dental schemes.

Information and Application

Further information on the post and the University is available at, or from the Human Resources Office, City University of Hong Kong, Tat Chee Avenue, Kowloon Tong, Hong Kong [Email : : 2788 1154 or 3442 0311]. 

To apply, please submit an online application at, and include a current curriculum vitae. The closing date is 31 July 2020.  Applications will receive full consideration and only shortlisted applicants will be contacted.  The University’s privacy policy is available on the homepage.

City University of Hong Kong is an equal opportunity employer and we are committed to the principle of diversity. Personal data provided by applicants will be used for recruitment and other employment-related purposes.

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