Human Resources Office
Tel (852) 3442 9250
Fax (852) 3442 0311
(852) 2788 1154
Email hrojob@cityu.edu.hk
Office Hours Mon - Fri:
8:45 a.m. - 5:50 p.m.
Addr 17/F, Lau Ming Wai Academic Building,
City University of HK,
83 Tat Chee Avenue, Kowloon Tong, HK

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Technical Officer (Service Desk) in the Computing Services Centre [Ref. D/260/09]

 

The Computing Services Centre at City University of Hong Kong manages the University's Information Technology infrastructure and services covering Data Centre Operations, Cloud and System Hosting, Research Computing, Communication and Networking, Workspace Technologies, Audio Visual Technologies, and other related IT disciplines to support the University’s operations.  The Centre has about 100 staff and contractors currently.


Duties

  1. Handle user enquiries, service requests and IT incidents via telephone hotline, email, service counter and instant messaging;
  2. Provide front-line support, remote and on-site troubleshooting for end users;
  3. Prepare documentations on Standard Operating Procedure and frequently asked questions;
  4. Maintain IT services desk operations; and
  5. Assist in ad-hoc duties as assigned by supervisor.


5-day work, shift duty and working outside office hours on a roster basis are required.

Requirements

  1. A Higher Diploma or above in Computer Science/Information Technology or related disciplines, with at least 2 years’ working experience (experience in service desk is preferred but not a must);
  2. Good communication skills and being service-oriented;
  3. Knowledge of and experience in the following disciplines are preferred:
    •   Client/end-user hardware and software;
    •   MS Windows, Office, file sharing and print management;
    •   Office 365 and SharePoint;
    •   AV facilities;
    •   MS Teams and Zoom video conference tools; and
  4. Good command of written and spoken English and Chinese (including Putonghua).


Shortlisted candidates will be invited for a written test.

(Those who have responded to the previous advertisements need not re-apply.)

Salary and Conditions of Service

Remuneration package will be highly competitive, commensurate with qualifications and experience.  Initial appointment will be made on a fixed-term contract; fringe benefits include gratuity, leave, medical and dental schemes.

Information and Application

Further information on the post and the University is available at http://www.cityu.edu.hk, or from the Human Resources Office, City University of Hong Kong, Tat Chee Avenue, Kowloon Tong, Hong Kong [Email : hrojob@cityu.edu.hk/Fax : 2788 1154 or 3442 0311]. 

To apply, please submit an online application at http://jobs.cityu.edu.hk. Applications will be reviewed on a continuing basis until the position is filled.  Applications will receive full consideration and only shortlisted applicants will be contacted.  The University’s privacy policy is available on the homepage.

City University of Hong Kong is an equal opportunity employer. We are committed to the principle of diversity. Personal data provided by applicants will be used for recruitment and other employment-related purposes.

Worldwide recognition ranking #70 (QS 2024), and #4 among top 50 universities under age 50 (QS 2021); #1 in the World’s Most International Universities (THE 2024); #1 in Automation & Control/Electrical & Electronic Engineering/Materials Science & Engineering/Metallurgical Engineering/Nanoscience & Nanotechnology and #2 in Telecommunication Engineering in Hong Kong (GRAS 2023); and #39 Business School in the World and #5 in Asia (UT Dallas 2019 to 2023)

 

 

 

 

 

 

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