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Technical Officer in the Computing Services Centre [Ref. D/175/09]

 

Duties

The appointee will work in the Service Counter of the Computing Services Centre and be responsible for the following duties:

  1. Provide front-line support to staff and students on using the facilities at the Student Teaching Studio Areas (including the procedures to use the central IT services, and problem solving);
  2. Fix hardware faults and manage fast printing service;
  3. Provide front-line support on: (i) campus on-line services (e.g. email, e-learning, classroom and computer booking), (ii) common application software on Windows, Unix and Mac platforms, and (iii) connection to the campus network and central IT services from off-campus and mobile devices;
  4. Help maintain an orderly environment for classes and studies; and
  5. Perform any other assignments.


Shift duties and working on public holidays on a roster basis are required.


Requirements

  1. A good honours degree/Associate Degree/Higher Diploma in Information Technology or related disciplines, with at least 1 year's relevant working experience preferably in IT user support;
  2. Experience in MS Windows 7/10 and Mac OS X environment support, and knowledge of MS Office applications and mobile devices;
  3. Good analytical, teamwork and interpersonal skills;
  4. Good command of written and spoken English and Chinese (including Putonghua);
  5. Ability to work independently and under pressure; and
  6. Being reliable, self-motivated and customer-oriented.


Shortlisted candidates will be invited for a written test.

(Those who have responded to the previous advertisements need not re-apply.)

Salary and Conditions of Service

Remuneration package will be highly competitive, commensurate with qualifications and experience.  Initial appointment will be made on a fixed-term contract; fringe benefits include gratuity, leave, medical and dental schemes.

Information and Application

Further information on the post and the University is available at http://www.cityu.edu.hk, or from the Human Resources Office, City University of Hong Kong, Tat Chee Avenue, Kowloon Tong, Hong Kong [Email : hrojob@cityu.edu.hk/Fax : 2788 1154 or 3442 0311]. 

To apply, please submit an online application at http://jobs.cityu.edu.hk. The closing date is 18 January 2019.  Applications will receive full consideration and only shortlisted applicants will be contacted.  The University’s privacy policy is available on the homepage.

City University of Hong Kong is an equal opportunity employer and we are committed to the principle of diversity.  Personal data provided by applicants will be used for recruitment and other employment-related purposes.

Worldwide recognition ranking 55th, and 5th among top 50 universities under age 50 (QS survey 2019); 1st in Engineering/Technology/Computer Sciences in Hong Kong (ARWU survey 2016); and 2nd Business School in Asia-Pacific region (UT Dallas survey 2017).

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