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Issue
37 - September 2003
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After a lengthy tendering exercise, the annual maintenance service contract for Dell desktops (Warranty Extension Scheme, WES) and the Per Call Service Scheme for all desktops are finally awarded to IBM and ServiceOne respectively. The subscription arrangement and the service scope of the two Schemes are described below: I. Desktop PCs
The WES will be renewed annually on 1 August each year. However, if there are some machines that have not joined the WES by the renewal date and your department later changes its mind, they can still join it half a year later on 1 February of the following year.
The
maintenance
arrangements
for
notebook
PCs
are
as
follows:
Departments can raise PR to cover the notebook repair charge. If the amount is not more than HK$5,000, departments can consider settling it by petty cash.
We hope the above arrangements can accommodate the maintenance needs of your computers. Should you have any query, CSC Help Desk (ext. 7658) will be glad to help you. |
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