Maintenance Arrangement for Desktop and Notebook PCs

At a Glance

Central Software
CityVoD - CSC Forum Archive
Software List on CSC Student LAN
Online Tour of the CSC Student Terminal Area
Opening Hours of the CSC
Systems Maintenance Schedule
List of Blocked Network Cards / IP Addresses
List of CSC Representatives
List of Departmental Network Administrators
Staff Computer Courses

Chat with the CIO

Newsbits

Down Stop Up Top

WiFi Collaboration among the JUCC Institutions

With the collaboration among the JUCC institutions (CityU, HKU, CUHK, PolyU, HKUST, HKBU, LU and HKIEd), the Computing Services Centre (CSC) is pleased to announce that CityU members (staff members or students alike) from now on can enjoy wifi connections to the Internet while they are visiting any of the above eight JUCC institutions without any prior approval.

All you need is an IEEE802.11b/g/n compliant wireless device, no matter whether it is a WiFi phone, PDA or notebook computer. While you are at one of the JUCC member institutions, use your WiFi device to search the WiFi network there for the SSID "Universities WiFi" (which is common to all JUCC institutions and denotes the name of the collaborated WiFi service). After connecting to the said SSID, use your CityU's Network Connection password to login the wireless network there (the same password for logging in the CityU's Wireless LAN network) and then gain WiFi access to the Internet. You can check the locations at each institution where WiFi access is available by visiting http://wifi.jucc.edu.hk/jucc-wifi/.

The "Universities WiFi" utilizes the most secure connection and data encryption (WPA and WPA2) to protect your data privacy. Please refer to http://www.cityu.edu.hk/csc/
deptweb/facilities/ctnet/wlan
/wlan-summary.htm for the set-up procedures and details.

Please be reminded that you can also enjoy the same WiFi connection to the Internet while visiting any of the EduRoam member institutions and any local hotspots run by PCCW and Y5Zones. For details, please refer to the CityU WLAN home page at http://www.cityu.edu.hk/csc/
deptweb/facilities/ctnet/
wlan/wlanmain.htm.

How to Go Green: Double-sided Printing

Double-sided (or 2-sided or duplex) printing should be used whenever possible. Besides the benefits of saving trees, reducing carbon in the atmosphere, and holding a handier set of hardcopies, surprisingly it can save up your print quota. With immediate effect, whenever you use duplex printing to print on a piece of paper through the Quota Controlled Fast Print Queue, your print quota will be deducted by 1.5 instead of 2. This is really a big saver!

To use double-sided printing, when you print:

Choose the printer Quota_FastPQ on CCSTUNG1
Click Preferences and then Finishing on the Printing Preferences window
Select 2-sided Printing and click OK

Using double-sided printing is a small change but can have a big impact. As going green is our common goal, act NOW to show your support!

CSC e-Forms

Submit CSC Work Req.
Req. for Printing
Req. for Dump / Restore
Teaching Studio Booking / Cancellation
Apply for a Computer Account
Email Alias Application
Apply for a New Domain Name
Remove an Existing Domain Name
Modify the Hosting of an Existing Domain Name

Useful Links

網上中文網頁繁簡轉換
CityU Email Services
Computing Dictionary
High-Tech Dictionary
Webopedia
Web Glossary
What is?

Got any questions, comments or suggestions? Contact the editors at ccnetcom@cityu.edu.hk

Issue 37 - Sep 2003

Maintenance Arrangement for Desktop and Notebook PCs
By Noel Laam

After a lengthy tendering exercise, the annual maintenance service contract for Dell desktops (Warranty Extension Scheme, WES) and the Per Call Service Scheme for all desktops are finally awarded to IBM and ServiceOne respectively. The subscription arrangement and the service scope of the two Schemes are described below:

I. Desktop PCs

About half of the 4,500 Dell PCs on campus are still under Dell's 3-year warranty until 30 June 2004. On-site Dell engineers will continue to provide maintenance service, and departments can simply raise an online CSC Work Request or call the CSC Help Desk as before for it.
For those Dell machines whose warranties have expired or will expire by 30 June 2004 and which have joined the WES, on-site IBM engineers will provide maintenance service and departments can raise an online CSC Work Request or call the CSC Help Desk for it. In view of the substantial reduction in the subscription cost for WES, the CSC will cover it for 2003/2004 and will try to continue to absorb it in future if the budget allows. Please note that the maintenance of monitors is not covered in the WES.
Since the WES covers only the Dell PCs, machines of all other brands whose warranties have expired or those Dell machines not subscribed to the WES have to be maintained using per call service. The contract of per call service is awarded to ServiceOne Ltd. (maintenance service provider), and departments may call its service hotline at 3151 7933 ext. 2 for service when needed. Its service will be charged on time and material basis (please refer to Section III), and as departments have to pay it directly, you are advised to check with ServiceOne first before confirming your request.

The WES will be renewed annually on 1 August each year. However, if there are some machines that have not joined the WES by the renewal date and your department later changes its mind, they can still join it half a year later on 1 February of the following year.

II. Notebook PCs

The maintenance arrangements for notebook PCs are as follows:

IBM Notebooks

Machines can be brought to the on-campus IBM ThinkPad Services Centre for repairs. Machines without valid warranty will be charged at a discount rate.

Dell Notebooks

Departments may raise an online CSC Work Request or call the CSC Help Desk and the CSC staff will contact the Dell Service Centre to arrange maintenance service. Machines without valid warranty will be charged at standard rate.
Other Notebooks

Departments will need to contact the service centres of the respective vendors themselves.

Departments can raise PR to cover the notebook repair charge. If the amount is not more than HK$5,000, departments can consider settling it by petty cash.

III. ServiceOne Per Call Service Scheme (For Desktop PC only):

Service Hotline:	3151 7933 ext 2

Scope of service:	Trouble-shoot hardware and software
	Replace faulty hardware parts
	Reinstall OS and MS office

Per Call Service Fee:	Per Job (excluding hardware)		HK$
	Campus
	Office hour		200
	Non-office hour		300

	Off Campus
	Office hour		315
	Non-office hour		465

	Campus is defined as the location of Tat Chee Avenue, Kowloon Tong, Kowloon.

	The prices do NOT include any hardware.

Office Hours:	Monday - Friday	09:00 - 18:00
	Sat	09:00 - 13:00

Payment Terms:	Payment against invoice

We hope the above arrangements can accommodate the maintenance needs of your computers. Should you have any query, CSC Help Desk (ext. 7658) will be glad to help you.

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Also in this issue...
Video Conferencing: Now a Much Easier Option
Email Spamming
CKC Chinese Input System is Available at CityU
You Can Make a Difference in Virus Prevention
Computer Ownership Programme 2003