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A3 Printing Support Available

The Fast Printing Service has been well-received since its launch on 31 January 2007 (please see "Guideline for Fast Network Printing Service" for details.) In view of the need for A3 Black & White and A3 Colour printouts, we are glad to announce that the Fast Printing Service also supports them with immediate effect. Users may simply set the document size to A3 for A3 printouts, and to simplify the calculation, we will maintain both A4 and A3 printing at the same rates for the moment. The charging rates for the Fast Printing Service may be adjusted in future reviews to reflect the updated operation costs if necessary.

Relocation of Express Printing Service and Fast Printing Service

In order to improve the working environment at the CSC Student Terminal Area, the Express Printing Service located along the main corridor of the CSC has been moved to the new Printing and Plotting Room situated between Teaching Studios B and D, while the Fast Printing Service has been relocated to the area outside Teaching Studio G.

Illegal Storing or Sharing Activities of Copyrighted Materials – Your Personal Liability

The entire CityU community is reminded of the University's commitment to the protection of intellectual property and copyrighted material. When it comes to illegal storing or sharing of digital materials - whether music, video, text, or picture - the University imposes its own penalties (disciplinary action, loss of network connectivity) on anyone who is found to be using CityU facilities or campus network for such purposes.

Moreover, organisations hired by the copyright owners are aggressively searching for copyright violators on the Internet and will take independent legal action against such violators. Peer-to-peer file sharing activity using the campus network is easily subject to their scrutiny as long as they remain as one of the participants. Many past legal actions by these organisations have resulted in successful imposition of substantial monetary penalties on the violators.

Please be aware that the target of these actions is not only the individuals engaged in the violations but also the University if it has not shown its diligence in curbing these violations being carried out on its computers or network. As an Internet service provider, the University has no way to prevent but to be obliged without delay to cooperate fully with any law enforcement agency requesting the names of individuals who use computers to share copyrighted materials illegally.

As such, users who use their accounts on the University facilities for such activity inevitably expose both themselves and potentially the University to legal action. Therefore, to protect yourself and the University, make sure you will not engage in illegal storing or sharing of copyrighted materials.

Please Tell Us If You No Longer Need a Booked CSC Teaching Studio

The teaching studios in the Computing Services Centre (CSC) have always been under great demands. For better uses of University resources and for benefits of those staff and students who may still wait for these rooms, as soon as you know that you no longer need the booked CSC teaching studio, please kindly cancel your booking through the CSC Teaching Studio Booking System or through our staff at the Service Counter in the CSC Terminal Areas at least one day in advance. If you have any enquiries, please contact the CSC Service Counter.

 
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Got any questions, comments or suggestions? Contact the editors at ccnetcom@cityu.edu.hk
 
Issue 37 - Sep 2003
Maintenance Arrangement for Desktop and Notebook PCs
By Noel Laam

After a lengthy tendering exercise, the annual maintenance service contract for Dell desktops (Warranty Extension Scheme, WES) and the Per Call Service Scheme for all desktops are finally awarded to IBM and ServiceOne respectively. The subscription arrangement and the service scope of the two Schemes are described below:

I. Desktop PCs

  1. About half of the 4,500 Dell PCs on campus are still under Dell's 3-year warranty until 30 June 2004. On-site Dell engineers will continue to provide maintenance service, and departments can simply raise an online CSC Work Request or call the CSC Help Desk as before for it.

  2. For those Dell machines whose warranties have expired or will expire by 30 June 2004 and which have joined the WES, on-site IBM engineers will provide maintenance service and departments can raise an online CSC Work Request or call the CSC Help Desk for it. In view of the substantial reduction in the subscription cost for WES, the CSC will cover it for 2003/2004 and will try to continue to absorb it in future if the budget allows. Please note that the maintenance of monitors is not covered in the WES.

  3. Since the WES covers only the Dell PCs, machines of all other brands whose warranties have expired or those Dell machines not subscribed to the WES have to be maintained using per call service. The contract of per call service is awarded to ServiceOne Ltd. (maintenance service provider), and departments may call its service hotline at 3151 7933 ext. 2 for service when needed. Its service will be charged on time and material basis (please refer to Section III), and as departments have to pay it directly, you are advised to check with ServiceOne first before confirming your request.

The WES will be renewed annually on 1 August each year. However, if there are some machines that have not joined the WES by the renewal date and your department later changes its mind, they can still join it half a year later on 1 February of the following year.


II. Notebook PCs

The maintenance arrangements for notebook PCs are as follows:
  1. IBM Notebooks

Machines can be brought to the on-campus IBM ThinkPad Services Centre for repairs. Machines without valid warranty will be charged at a discount rate.

  1. Dell Notebooks

    Departments may raise an online CSC Work Request or call the CSC Help Desk and the CSC staff will contact the Dell Service Centre to arrange maintenance service. Machines without valid warranty will be charged at standard rate.

  2. Other Notebooks

    Departments will need to contact the service centres of the respective vendors themselves.

Departments can raise PR to cover the notebook repair charge. If the amount is not more than HK$5,000, departments can consider settling it by petty cash.


III. ServiceOne Per Call Service Scheme (For Desktop PC only):

  Service Hotline: 3151 7933 ext 2    
         
  Scope of service: Trouble-shoot hardware and software  
    Replace faulty hardware parts  
    Reinstall OS and MS office  
         
  Per Call Service Fee: Per Job (excluding hardware) HK$
    Campus  
    Office hour 200
    Non-office hour 300
         
    Off Campus  
    Office hour 315
    Non-office hour 465
         
   

Campus is defined as the location of Tat Chee Avenue, Kowloon Tong, Kowloon.

         
    The prices do NOT include any hardware.
         
  Office Hours: Monday - Friday 09:00 - 18:00
    Sat 09:00 - 13:00
         
  Payment Terms: Payment against invoice

We hope the above arrangements can accommodate the maintenance needs of your computers. Should you have any query, CSC Help Desk (ext. 7658) will be glad to help you.

Also in this issue...
Video Conferencing: Now a Much Easier Option
Email Spamming
CKC Chinese Input System is Available at CityU
You Can Make a Difference in Virus Prevention
Computer Ownership Programme 2003



 

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