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Telephone
Support Services
By
Raymond Poon
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Starting
from 1 July 2002, the support services for both
IP phones and conventional PABX phones have
been transferred to the Computing Services Centre
(CSC). As a result, the following arrangements
have been made.
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Requests
for Telephone Support Services
To
request for CSC's phone services such as cancellation,
addition and relocation of telephone lines, you
are required to raise a request through the "On-line
CSC Work Request Submission System" under
the "e-Communication" menu of the Intranet.
Requests in paper form normally will not be accepted.
To make enquiries or to report problems, please
call the CSC Help Desk at ext 7658.
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IDD
Services
The
IDD calls made through the PABX will
be discontinued starting from 1
October 2002. Departments are
advised to use International Calling
Cards issued by the local carrier
of their choice to make international
long distance calls from Hong Kong
to overseas or vice versa. Invoices
can be arranged to be sent directly
to the department and then settled
by the Finance Office (Treasury) upon
certification as usual.
New
T & T
http://www.wharfnewtt.com/idd/callingcard.html
CTI
http://www.incnets.net/idd/products_icc.html
New
World
http://www.newworldtel.com/2products/2_2_2_1int_calling_card.html
Hutchison
Global Crossing
http://www.hgc.com.hk/eng/res_prod_card_frame.html
The
following information may be useful when arranging
subscription of the calling card.
- Departments
may request an itemised invoice which will include
details of each call such as caller's phone
number, receiver's phone number, call duration
and call charge for expense control.
- If
the Business Registration Number is required
in the subscription form, simply fill in "the
City University of Hong Kong Ordinance"
for this purpose. Part I of the Ordinance can
be printed from "The Council" under
the "Council, Senate, MB & Committees"
menu of the Intranet as supporting document
if needed. The same document can also be found
in the University Calendar published by the
Registrar's Office.
- Some
carriers also allow filling in a spending limit
per month in the application form for each of
the calling cards being applied. However, if
the monthly IDD expenses exceed HK$5,000, departments
may need to go through the central purchasing
process.
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Installation of IP Phone System in Festival
Walk Offices
The
implementation of the IP phone system in Festival
Walk Offices will tentatively start in early
September 2002. To make the migration smooth,
all existing fax lines will remain unchanged.
Also the existing CityNet phones will be retained,
in parallel with the use of IP phones, during
the transitional period. Existing phone users
at Festival Walk can derive their new IP phone
numbers by using a 5-digit prefix 34426 plus
the last 3 digits of their existing phone
numbers. For instance, the existing telephone
number 26281234 will become 34426234 after
being switched to the IP phone system. The
CSC will contact the departments concerned
and furnish them with detailed information
in due course.
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Installation
of IP Phones in Student Hostel
The
IP phone system for Phase I
of the Student Hostel has been
operational since 1 August 2002.
It is expected that the installation
of 460 IP phones for this Phase
will be completed in mid-August.
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Provision
of Telephones in the Main Campus
Apparently
the current provision of PABX phone lines
and handsets are disproportional to the
number of staff in post. Perhaps this is
due to a large number of unused phones or
phone lines being left behind by staff in
various departments who had left, transferred
or relocated. This is indeed a great waste
of resources as each of these phone lines
will cost the University at least $24 per
month. In this connection, departments are
requested to inform the CSC of any unused
telephone numbers and return the handsets
as soon as they are no longer needed.
In
the light of the plan for phasing out the
existing PABX system in the main campus,
starting from 1 October 2002, whenever technically
feasible, departments requesting new phone
lines or relocation of existing phone lines
in the main campus will be provided with
IP phones. As such, for those departments
that will be relocated or those that will
add over 10 new phones within a short period
of time, please inform the CSC two months
in advance so that network cabling and site
improvement work can be completed and new
IP phone equipment ordered on time. It is
expected that the IP Phone System will gradually
replace all 4,000 telephones on the existing
PBX system in the main campus within 3 years.
Should
there be any query regarding the CSC phone services,
please contact the CSC Help Desk at ext 7658 or
the CSC representatives.
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