Queries on Remote Dial-up Service

 

Angela Tang

Q.	Why using dual purpose lines (Lines good for both CityLink/CityLink Plus)?
	To better utilise the dial-up resources. If most lines are fixed for either CityLink or CityLink Plus only, even there are free lines, they can't be used for the other type of connection.

Q.	Why grouping the lines into 5 telephone numbers?
	-	Different types of dial-up lines (datel vs T1) can't be mixed, so they need to have different numbers.
	-	To differentiate dual purpose lines/CityLink Plus lines.
	-	To implement different time-out schemes.

Q.	Why can't I connect to the CityLink Plus service after it becomes free?
	-	Old CityLink/CityLink Plus users may not realise that they have to use the UNIX account and password to login.
	-	User doesn't know his/her correct UNIX account password.
	-	Access procedures hasn't been changed accordingly for the new arrangement.
	-	Free and unlimited connection attracts more users to try out the service.
	-	Too many users to compete for the CityLink Plus only lines without trying the more available dual purpose lines.

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