Help Desk (ext. 7658) - A
service hot line for the handling of general enquiries
and users' problems. Problems and queries will be
directed to appropriate personnel for the provision of
most appropriate solutions and advice.
Application for Connection and CSC
Work Request forms - The former is a request form for
connecting the office PCs to central or departmental
networks. It is obtainable from the CSC General Office.
The latter form is for miscellaneous jobs such as
software and hardware installations and is available from
the general office of the staff's department.
Different types of computer
accounts are available for gaining access to various
central computing facilities and services. They are the
PolyLink Account, Student LAN Account, Host Computer
Account (SUN/VAX), Project Account and Research Account.
All of these accounts can be applied by filling the
"Staff/Student Computer Account Application"
form obtainable from the General Office of the CSC.
PolyLink accounts (for all staff) and student LAN
accounts (except for general and minor grade staff) are
automatically granted upon application of VMS email
accounts.
CSC Publications The CSC
publishes booklets on the use of its various facilities.
These booklets are available for sale in the University
Computer Shop. (Please refer to Appendix II of the CSC
Handbook 96 for a list of CSC publications).
University Network Message Board
contains messages of important events and announcements
posted by various departments in CityU. They can be read
via four different channels. Firstly, these messages are
available upon booting up a networked PC or by selecting
the network menu option, "University Message".
Also, the archives of these messages can be found under
the bulletin board "University Network Messages
File" by accessing the Staff Channel. The third
channel is via email. By subscribing to MAILSERV@cityu.edu.hk, one will receive email containing
messages which are posted on the Board. Lastly, the
network messages can be accessible from CityU Home Page
under the "University News" section.
PolyLink is an integrated
electronic message system for convenient communication
among students, staff, departmental offices and
authorized external users. It features email, bulletin
boards, staff channel and electronic lockers. To learn
more about the CSC and ask questions. They are namely the
"CSC Facilities and Services", "CSC News
File", and "CSC Connection".
Quick Staff Channel provides
quick and easy access to the PolyLink's staff channel
without the need to enter the username and password.
Staff Channel is a bulletin board service for departments
to post staff announcements, open discussions on topics
of interest and activities alike.
INNOPAC - The CityU Library
Catalogue system designed for online enquiry about books
and references available in the Run Run Shaw Library, new
arrivals and on-order book lists.
University Yellow Pages is a
computerized campus telephone directory which stores the
most up-to-date phone numbers and email addresses for
easy and fast look-up. Its counterpart can be accessed on
the Web via http://www.cityu.edu.hk/cgi-bin/webph/.
Personal Data Enquiry System
enables you to check your personal information kept by
the Human Resources Office. Password is required to
ensure confidentiality.
Internet Service includes
Newsgroups and the World Wide Web accessible through Lynx
(text-based browser) and Netscape (graphical browser).
The url of the CityU's home page is http://www.cityu.edu.hk/.
The Hard Copy Centre (HCC) is
a service bureau equipped with various necessary
equipment and software for the production of presentation
and teaching materials. For a full list of services
provided, please refer to the booklet "Hard Copy
Centre User's Guide" or contact the HCC directly at
ext. 8257.
Videoconferencing is a service
available for booking at any time by calling CSC at ext.
8340. Depending on your preference, it could be a
face-to-face desktop conference in your own office or a
seminar conference that involves a group of people in
various locations either within campus or across
local/overseas institutions.
Remote Access (CityLink and
CityLink Plus) is a text-based remote access service
to CSC mainframe computers using terminal emulation
software such as PC-240. CityLink Plus is the Internet
dial-up access service using Point-to-Point Protocol
(PPP) protocol. For details please visit our Web site at http://www.cityu.edu.hk/csc/dialup/. Below is a complete list of all dial-up
number together with the new time-out scheme.
Dial-up Number CityLink Plus only:
27765786 (staff only), 27773097
Time out Scheme From 08:00 to 17:59
2-hour time out for all numbers
From 18:00 to 01:59
2-hour time out: 27765786 (staff only),
27760999 (staff only), 23196000,
27773097, 21950000, 23197400,
27773191
From 02:00 to 07:59
No time out for all numbers
CSC News is a brief newsletter
published by the CSC for staff only. It is the primary
means of communication between the Centre and its users,
in which information like announcements, notices,
departmental developments is included.
Staff Short Courses are
offered regularly to familiarize staff on software
packages, computer systems, various information services
and World Wide Web authoring. Special courses may also be
conducted upon request by departments. The annual course
schedule is published in the "Staff Course Directory
Semester B 97-98" booklet (jointly published by CSC,
LIB, MPU, OP(MI) & PDQS); and on the Web (http://www.cityu.edu.hk/csc/staff-course.htm)
CSC Forum is a series of
technological seminars for all students and staff
members. Top computer professionals are invited to give
seminars on their specialized fields. Demonstrations and
video shows on the latest computer equipment and software
packages are also arranged. For more information, look
for upcoming network messages and posters, or call our
Ada Lau at ext. 9834.
CSC Small Talk is a series of
free informal talks about practical computer issues.
Small Talks include topics like buying a modem and
choosing a computer. Schedule details will be announced
through CSC News, email, PolyLink or Network Messages.
A Departmental Liaison Officer
is nominated by each department, to serve as a
communication channel between the department and the
Centre for matters arising from day-to-day operations.
Teaching Studio Booking -
Prior to a new semester, all departments are required to
submit their booking requests for the semester to the REG
before the OP starts the time-tabling process.
Thereafter, if there are still rooms available, they can
be reserved via the online booking system - Terminal
Booking System.
CityU Software Licence Agreements
- The CSC has entered into a number of licencing
agreements with suppliers. Although the terms on these
agreements vary, the software packages are generally
purchased at a relatively low price. For enquiries,
please contact our Jessica Chong at ext. 8230.
University Computer Shop - is
situated near the entrance of the CSC on Level 2.
Consignment goods such as PCs, workstations, software,
printers, floppy diskettes, computer stationeries and
accessories are available for the convenience of staff
and students. It also provides maintenance service on
computer equipment to departments.