Performance Standards & Targets 1997/98

Mrs. W. K. Yu

Like many other service centres, the Computing Services Centre has one primary objective to achieve and that is the ability to deliver quality professional services to its users in a timely manner. In view of this, we are glad to announce our performance pledge 1997/98 with standards and targets as shown below. Depicted on the left is our first set of chosen services and the targeted time for each task to be completed is stated on the right hand side of the table. The list is nowhere near exhaustive. In the months to come, we shall continue to strive on improving the standards of services to ensure your total satisfaction.

Please refer to our "Computing Services Handbook 97" for a detailed description of our services. You may also obtain information about our services through our Homepage at http://www.cityu.edu.hk/csc/.

Computing Services Centre City University of Hong Kong ccnetcom@cityu.edu.hk